The player from Virginia encountered issues withdrawing funds from Raging Bull Casino since May, which led to a cancellation of the initial withdrawal request. After using a bonus and making additional deposits, customer service claimed that the withdrawal was stalled due to bonus usage. The complaint was closed at the player's request, with an understanding that he would reach out if further issues arose.
Raging Bull Slots Casino - Player experiences delayed withdrawal process.
Amount: $8,000
Raging Bull Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
I spent a few hundred dollars into raging bull casino. I tried to make a withdraw back in May, but they procrastinated the documentation process, and I eventually cancelled my withdraw and more recently made a crypto deposit. and again, on the 3rd of this month (august) and waited until today to contact customer service and check on the process. they said I used a bonus, But I played thru and made additional deposits after any bonus I used at the beginning of playing at raging bull casino. The upload attachment failed, but I can send screenshots of specific account details via email if needed. Such as last deposit date, Last bonus used date, and total combined deposit amounts from me.
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1 month ago
Dear jh01,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that your withdrawal has been pending since August 3?
- Could you please clarify if your account was verified?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Yes, everything is correct. However, I would like to withdraw my complaint as I still currently play at this casino and will give one more go-around to see if they live up to their word or not. I will keep you informed should any issues arise. I also really appreciate the speedy and professional assistance. This ticket can be closed. I will contact you with any necessary updates if needed in the near future.
