Raging Bull Slots Casino - Player believes that their withdrawal has been delayed.

Yes this is the second time I have withdrawal from this casino first time it took 25 days to even get approved or get my withdrawal it has been 10 business days and I'm not even been approved yet I mean they advertised on the website 48 hour withdrawals Bitcoin that is not even the case false advertisement I thought that was something different going on there there's not I will never ever ever deposit at this casino again play at this casino again I do not like the way they treat people I take your money for deposits and you have a hard time getting your withdrawal they give you the BS around it's all the same every time I don't understand how they're even allowed to still be open doing that to people closing people's accounts treating them this way what is the fun of winning any money if you can't get it without all this hassle it's not it's not worth it give me my withdrawal

Dear leslieroller327,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear leslieroller327,

Have you received your withdrawal from the casino yet?

Still nothing

It got approved today still havnt recieved it I will never ever deposit at this casino again it's the worst

Thank you very much for your reply, leslieroller327. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes they say same old stuff they could careless it's so annoying to be treated likevthat im.sure when most people is approved then theyvrecieve there deposit of bitcoin considering you pay extra to recieve it faster theyvare doing thus on purpose cause of the things I said I'm sure it ridiculously long time to wait for 100 dollar withdrawel it rakes some casinos twenty min it takes them twenty business days day four weeks real like time feel me that casino has sone major issues they advertised new withdrawel times on Google knowing they were false advertising they don't even follow there own terms conditions I'm sure it be another week or longer I would never play or click on there site again there is nothing about that company i like

They need closed down fined for they way they treat there customers it's rude and whoever owns that place in charge of it needs fined fired and put though classes on how to run a company treat there customer

Thank you very much, leslieroller327, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, leslieroller327!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Greetings all,

I have reviewed the situation and will see what can be done to assist, if anything else is required I'll let you know here.

Best wishes,

Nick and Raging Bull

Hello, Nick! Has there been any news?

Greetings Pavel,

I can confirm that payment was made on 8/9/24 via Bitcoin and has been marked delivered in Blockchain Explorer.

Best wishes,

Nick and Raging Bull

Thank you!

leslieroller327, please, confirm that you have received the payment.

Dear leslieroller327,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.