The player from Italy made three withdrawals, but two were rejected despite using the same prepaid card they had used for deposits. After resubmitting the rejected withdrawals, the player awaited the pending withdrawal to be credited. The complaint was marked as resolved after the player decided to cancel the withdrawal and use the funds to play again.
Rabona Casino - Player’s withdrawals rejected and resubmitted.
Amount: €800
Rabona Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
Hello,
I made 3 withdrawals last week and sent an email to support@ita.rabona.com because 8 days had passed, including the weekend and 4 working days. After sending a follow-up email, I logged into my account and saw that 2 of my 3 withdrawals had been rejected, even though I had used the same prepaid card for the withdrawals as I did for the deposits.
Now, I've replayed the two rejected withdrawals, and I'm only waiting to know when the first withdrawal, which is still pending, will be credited. This was the same method I used for the other two withdrawals.
Please let me know. Thank you very much!
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4 months ago
Hello tissotalexia23,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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4 months ago
Translation
Hello hello to you, thanks for answering me, no my account has not been verified and when I wrote in chat if they needed me to send some documents they told me that I had to check the verification status and there it was written that not they needed.
Furthermore, the winnings I made were with real money, not with bonuses
I have spoken to rabona several times in chat but they always tell me the same things and the usual automatic messages always come out, which I don't understand, if 2 out of 3 of them with the same payment have been rejected because they didn't reject the other one at the same time , the girl in the chat told me that everything was going well and if I was refused again I had to write to her before making the withdrawal again but I'm tired because the days pass here, and at the beginning I had made good winnings but the fact of these withdrawals that are refused, the waiting times lead you to play them again.
However, try to resolve this problem as soon as possible, thank you very much
Edited
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4 months ago
Translation
However, the withdrawal was refused again..... I don't know what to do anymore
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4 months ago
Translation
In any case, case resolved, withdrawal canceled, I played it and rabona will never see me again... it's done for me
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4 months ago
Dear tissotalexia23,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
