The player from Spain had three pending withdrawals from the previous week that had not been processed. Support only provided automatic responses without resolving the issue. We advised the player to wait an additional four days to allow the casino two full weeks to process the payment. The player later confirmed receipt of the three pending payments. The complaint was then marked as resolved.
Rabona Casino - Player's withdrawals are delayed.
Amount: €1,500
Rabona Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
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5 months ago
Translation
I have 3 pending withdrawals from last week, and they still haven't been processed despite having higher winnings, but the withdrawal is blocked until the first ones are processed. Support only responds automatically with the same message and does not solve anything. Be careful with this casino.
Automatic translation:
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5 months ago
Dear isaiasutrera,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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5 months ago
Translation
It is not the first withdrawal I have made at this casino, I have already had other withdrawals processed a few weeks ago within a reasonable period of time but these last ones have been pending for quite some time and are to the same card, that is, to the deposit card, even so So I'll keep waiting.
Thank you so much.
Automatic translation:
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5 months ago
I fully understand your frustration, isaiasutrera. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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5 months ago
Translation
Today I have received the 3 pending payments, so we can close the claim.
Thank you so much.
Automatic translation:
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4 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, isaiasutrera, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
