colinmc13's reviews

Casino Guru

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4 months ago
I review pretty much every casino I play on within reason. This is the dregs as far as I can see. They lost a deposit and I had to fight to get it loaded to my account. It really is a bad one. I couldn't locate a license nor have they any responsible gambling tools. Email support don't answer at all and the 24/7 chat just refer you to them. This is as rogue a set up as there is. The parent company I believe is rabidi but you'll not find that mentioned on their site because that company is rogue and renowned for skull duggery.
Do not play here. You will 100% regret it. These companies prey on the weak. Zero responsible gambling and that's intentional. They are bottom feeders with hugely questionable rtps. Stay clear of these types of casinos. They have the longest verification and withdrawal periods accompanied with the lowest withdrawal limits. They will try everything they can not to pay out.
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  • None
  • Everything
4 months ago
Scam site. Paid the first couple of withdrawals within terms. Never paid anymore though.
Keep moving they're a scam

I deposited via instant bank transfer and tracked the payment to the casino bank account. It was never deposited to the gaming account. So I've never actually managed to play a slot but it cost me money for the privilege of trying. I know you always loose at gambling but I prefer the old fashioned way were I actually had a bet.
Live support didn't care and the email support never bothered to reply. Customers shouldn't be treated like this. Play somewhere else
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  • Money went missing
  • Support were not interested in resolving matter
5 months ago
I've read th reviews here and I have tosay I've had a horrible experience with this casino. A deposit failed on their end. They acknowledged the issue but have done nothing to reimburse me. The money was taken from my bank account. I got a cut and paste response for 9 days before they said the finance dept are looking into it. 9 days to get past the first wall of defense. Needless to say the finance dept haven't contacted me either.
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  • None
  • The payment provider is faulty
6 months ago
They lost my deposit. I've contacted support several times who past it off to the financial department who never contacted me. Sent the receipts etc and nothing was done. The support were dismissive and unhelpful
  • None
  • Not trustworthy
  • Lost players deposit and no effort made to rectify
Winshark Casino
6 months ago
Dear Colinmc13,

We sincerely apologize for the inconvenience you experienced with your deposit at Winshark Casino.

Upon reviewing your case, we immediately created a ticket to our Financial Department after receiving the necessary information from you and your inquiry in chat. We deeply regret any frustration this may have caused.

Also, after a thorough investigation, we are pleased to inform that later on this evening your deposit has been successfully credited to your gaming account, and you have successfully played on it. We understand the importance of timely and efficient service, and we are committed to ensuring that such delays do not occur in the future.

Should you have any further concerns or require assistance, please do not hesitate to contact us directly via Live chat or email. We value your feedback and strive to continuously improve our services to provide you with the best possible experience at Winshark Casino.

Thank you for your understanding and continued support.

Warm regards,
Winshark Casino Representative
8 months ago
This is just another in a long line of casinos that make zero effort. Withdrawals sit pending indefinitely and in this day and age that's unacceptable. It's not good and virtually unplayable at times because of a lag. Move on somewhere else because this is as bad as it gets. Again I'd seriously question casino guru on promoting this casino as safe. Its not
  • None
  • Everything is wrong AVOID
8 months ago
I've left several reviews on this site and all have been bad but sometimes you've got to recognise a good casino. I had trouble verifying a document through my error and the support did everything in their power to solve the issue. It took 70 minutes of continuous back and forth and the agen Drury was absolutely the best I've come across. Extremely patient. Very friendly and I'd imagine behind the scene he was fit to cry with the nonsense I was causing. So credit were credit is due. The casino itself is spot on. The games work fine and the rtps are the higher ones on the pragmatic games. Over 96.5% as the provider supplies as the highest setting. There's not alot to fault and with customer support that want to help this casino should thrive and I hope it does. We'll done luckiest casino.com
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  • Excellent support
  • Top rtps
  • I have none for the first time ever
9 months ago
As with all casinos that I play on. If they don't meet a reasonable standard I write a review.
This casino offers nothing new but does have a withdrawal fee associated with it. From my attempts to withdraw and they are still attempts because they haven't been paid yet. They impose a 3% withdrawal fee. Effectively giving the house a further 3% edge if I'm correct.
Verification was quick but withdrawals are slow and in this era a casino that doesn't honour withdrawals quick is in my opinion not worth it considering the amount of casinos that process them in minutes to hours.
So overall there's nothing new here and the pace of withdrawals is slack I think, because I haven't received one yet I'm not sure how slack
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  • Bonus can be voided without loss when still playing real money
  • 3% withdrawal fee
  • Slow to payout
JackTop Casino
9 months ago
Hello there,

Thank you for taking the time to share your feedback with us. We appreciate hearing from our players as it helps us identify areas for improvement.

We apologize for any inconvenience you've experienced regarding our withdrawal process. We understand the importance of timely withdrawals, and we're actively working to streamline this process to ensure a smoother experience for our players.

Regarding the withdrawal fee, we understand your concern, but there is no commission from the casino. However, depending on the chosen payment method, a fee may be charged by the payment system.

We value your patronage and hope for the opportunity to regain your trust in the future. Please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with.

Kind regards,
JackTop Casino.
10 months ago
Please don't deposit.
Polestar is operated by rabidi nv who have a vast catalogue of casinos.
All operate in the same manner.
Max withdrawals are pathetic and take an eternity to process. They are bottom feeders. There sole intention is to make things as difficult for you to hold onto winnings. There's zero responsible gaming. You can't take a break or pause play. You can't set limits. If you do win excess of 500e you can only withdraw that amount daily. So there whole intention is for you to play on and loose. How they have a license is a mystery. At best they operate in the grey. You can't verify your account until they say. A typical withdrawal is left pending and reversible on your account while they rigidly delay. 2 days after your request they'll seek verification unless it's Saturday or Sunday. Then it's 4 days. It takes them the best part of a week to complete that. Then your withdrawal will take place within 3 days. If you request a withdrawal on a Wednesday you will be lucky to get it 10 days later, all while your withdrawal can be cancelled if you have a moment of weakness. It's predatory and rogue. Do not play at rabidi casinos if you value fair procedure. These are not there to play fair.
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  • There are none
  • Predatory
10 months ago
This casino is very novel in my opinion. They cut out the need to gamble. On start I will say that chat is absolutely for nothing here.
My experience with them is they just lost my deposit. I brought it to there attention and it took 10 emails for them to accept that there was an issue. I proved the payment and they blamed the bank they use and then me and then a relevant department. Either way my deposit was never loaded to my account and at the time of review I doubt it ever will be. Maybe they'll lodge your money maybe they won't. Maybe it's just me but I prefer to press the play button a few times instead of sending non stop emails. They can keep the money for all I care now.
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  • Zero
  • Didn't apply my deposit
  • Made excuses about failing to lodge money that didn't stack up under scrutiny
Rakoo Casino
2 months ago
Dear Customer,

We sincerely apologize for the issues you've experienced with your deposit. Your frustration is completely understandable, and we're committed to addressing this situation. Your feedback highlights areas where we need to improve, particularly in our communication and handling of such issues.

We’d love the chance to make things right and improve your experience. If you’re willing to give us another opportunity, we believe we can turn your experience around and provide the enjoyable gaming environment you deserve.

Best regards,
The Rakoo Team
11 months ago
I'd struggle to understand the rating this casino has gotten. They use pretty much every delay tactic to pay. My first withdrawal I was asked for ID which I provided. Took them 5 days to verify the account. I obviously cancelled my withdrawal. The next one is still sitting there. Nothing moving on that.
If you want a casino that pays reasonably quick without little fuss(a proper casino) this is not for you. Its glitches the whole time. The rtp for pragmatics are the lower ones. Its just rogue and should be avoided. Casino guru should revisted this casinos rating. Its a gangster casino that doesn't attempt to keep things running smoothly for the customer. Granted they have a license but these guys act in the grey and do not want to pay out
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  • None
  • Will not pay winnings without undue delay
  • Don't have customers interests at heart
  • Lowest game rtp offered by providers
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