JackTop Casino Review

The player from the Netherlands states that after multiple deposits and attempting communication via various methods, his account was closed with no response from the casino's support. The player wanted the refund of all his lost deposits because he was registered in CRUKS. Unfortunately, the casino does not operate with a Dutch license and the player has not requested to be self-excluded from JackTop due to gambling problems, so we rejected the complaint.

The player from the Netherlands closed their account on Wizebets due to gambling problems, but was still able to play on other casinos of the same brand. The player believes they are entitled to a refund due to their admission of a gambling problem. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from the Netherlands had an active self-exclusion in a sister casino due to a gambling problem. The player believes that they should have been banned from this casino too. We were forced to reject this case because the player didn't request self-exclusion directly from this casino.

The player from the Netherlands had submitted a withdrawal request, but even after four days, her winnings had still been pending. She had contacted us for assistance with her verified account. However, the issue was resolved before we could intervene, and the player had informed us that her withdrawal had been processed. We then marked the complaint as 'resolved' in our system.

The player from Japan had won a network tournament organized by Spinmatic but had not received the prize money for over two months despite multiple inquiries to the casino. After the player had submitted a complaint to us, we contacted the casino to verify the player's winnings. The casino initially delayed their response, citing technical difficulties with the automatic calculation of the winnings. However, after further communication, the casino credited the full prize amount to the player's account. The player confirmed the successful withdrawal of the prize money, which led us to mark the complaint as 'resolved'.

The player from the Netherlands requested self-exclusion, however, the casino reopened his account. Eventually, the player came to an agreement with the casino and got a refund of half of his deposits. Even though we are convinced that the player should get back the full amount of his deposits, as per his request, we closed the complaint as resolved.

The player from Netherlands had an active self-exclusion in a sister casino. She believes that she should not have been able to register a new account with FgFox Casino. The case was successfully resolved, and the player received the relevant refund.

The player from the Netherlands requested a withdrawal 5 days prior to submitting this complaint. It has been pending since. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria reported that some funds transferred from the bank did not reach their betting account. They've been in contact with support but are still waiting for a resolution. Multiple requests for bank statements and screenshots were provided without satisfactory progress. The issue has been resolved successfully.

The player from the Netherlands has been facing issues with his withdrawal. Despite having made withdrawals totaling 30K, half of the amount was refunded to his account balance due to withdrawal limits with vague explanations given. The player has been waiting for three weeks for his second payout of 15K. The issue has been resolved successfully.

The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to withdraw his balance as he used a 3rd party withdrawal method. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany experienced a technical glitch. Since then she has not been able to play the game. The player purchased some free spins but the game would not work. The casino suggested some ways to try to fix it, but the player couldn't make any progress. The casino decided to return the player's funds to them, so the complaint was resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal almost two weeks prior to submitting this complaint. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Simply, winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal three weeks prior to submitting this complaint. The player was asked to provide the casino with new documents for additional verification. Although the additional verification took longer than usual, the player confirmed a successful withdrawal approximately 2 weeks after the casino was informed about the complaint. The complaint is resolved.

The player from Slovenia has requested a withdrawal more than two weeks prior to submitting this complaint. Later on, the player informed us about successfully receiving his winnings so the complaint was resolved.

The player from Germany has been accused of opening multiple accounts. After some discussion, the casino eventually decided to reopen the player's account with all his balance in it. The issue was successfully resolved.

An Austrian player's winnings of 1400 EUR were denied by the casino because the deposits were made using a credit card that didn't belong to her. The player and her husband had a shared bank account and credit card, but the casino only refunded the last deposit and annulled the winnings. The player questioned why only the last deposit was viewed as a problem. Since the player confirmed that the bank account was in her husband's name, we concluded that the casino acted within its rights. We had advised the player to use payment methods exclusively under her name in the future. The complaint was rejected due to a violation of the casino's policy. However, after further discussions, the casino decided to refund the full amount of the player's deposits. The complaint was subsequently marked as 'resolved'.

The player from Austria requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player confirmed via email that her winnings were paid out.

The player from Germany had requested a withdrawal of 2,000 EUR from ZotaBet and asked for his account to be closed due to his gambling addiction. Despite having provided the necessary information promptly, his withdrawal had still been in process. The Complaints Team had advised him that such delays could be usual and might take a couple of days or even weeks. The team had suggested he wait for at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that the issue had been resolved and he had received his payment. The Complaints Team then closed the complaint as resolved.

The player from Austria had experienced issues with the withdrawal of 3,000 Euros from ZotaBet. Despite having been fully verified and making multiple requests, the withdrawal status had remained 'In Progress' since February 13. The player had been advised to wait for two weeks before escalating the issue. Later, the player reported that all three requests had been cancelled due to a technical problem and had been asked to request the payout again. Eventually, the player confirmed that the payment had been successfully completed. We had marked the complaint as 'resolved' following the successful resolution of the withdrawal issue.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that point. Initially, she had faced issues with the withdrawal process and had received no response from the casino's support team. After she submitted her complaint, she was asked by the casino to upload a selfie with her ID for verification. Following this, her withdrawal was approved, and she received her winnings after a delay of 15 days. The player had expressed dissatisfaction with the long withdrawal process but confirmed receipt of her winnings and requested that the complaint be closed. The complaint had been successfully resolved by our team.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Montenegro registered and deposited 800 euros into Zotabet, assuming they accepted players from Montenegro. After an account block due to a policy change, she is struggling to withdraw his balance of 850 euros as her emails receive only automated responses. We ended up closing the complaint as resolved because the casino refunded the player with their remaining balance.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal had requested a withdrawal from an online casino. Despite having a verified status and maintaining daily communication with the VIP manager, his withdrawal had remained pending. He had also received unclear messages about the cancellation of his withdrawal and an investigation into suspicious activity. After the player's complaint, we facilitated communication between the player and the casino. The casino had begun making payments according to their terms and conditions. The player confirmed the receipt of payments and expressed confidence in receiving the full amount in due course. We closed the complaint as resolved, but assured the player that we would reopen the complaint if any issues arose with the payments.

The player from Austria had won 2000 Euros but encountered issues with the casino's verification process. Despite having used eps for deposit, the casino had requested a confirmation from her mifinity account, which she found impossible to provide to their satisfaction. After several exchanges and a delay, the casino had finally accepted her documents and verified her account. Consequently, she was then able to withdraw her winnings. The complaint had been marked as 'resolved' by the Complaints Team.

The player from Germany had faced multiple rejections of identity verification and cancellation of withdrawal requests at BeiBet, which caused a delay in the withdrawal of his winnings. The player had registered with the casino on March 21, 2024, and had won €581 without the use of bonuses. The issue was eventually resolved with the player confirming that the winnings had been paid out. We had marked the complaint as 'resolved' in our system.

The player from Germany had initially reported that she couldn't see her deposited money credited to her casino account. We had advised her to contact her payment provider for further investigation. She had also been instructed not to deposit any more funds until the issue was resolved. The player then confirmed that the credit had been made, effectively resolving the complaint. We subsequently closed the complaint as 'resolved' in our system.

The player from Germany made a deposit of €250 which was rejected. Nine days later, the funds have not been refunded to the player's bank account or credited to the casino account, and responses from the casino have been vague. Player’s complaint has been resolved successfully.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that the winnings have been received and we closed the complaint as resolved.

The player from Germany has a verified account and all documents are in order, but reports that the casino payout is not being processed. They have only received standard responses from VIP support stating the money is in the queue. The complaint was resolved as the player got paid out.

The player from Germany is experiencing difficulties completing account verification and completing obligatory wagering of the deposits. The player confirmed he was able to successfully withdraw his funds.

The player from Brazil was experiencing difficulties completing the account verification. We contacted the casino and found out that it didn't accept player's ID document explaining it with the expiry date. We managed to prove, that the player's ID is valid in accordance with the local federal decree, so the casino agreed to verify the account. The player received her winnings, so we closed the complaint as resolved.

The player from Ireland requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bulgaria had deposited €20 via Revolut to a casino, but the amount had not been credited to her account and her account had subsequently been blocked. After she submitted her complaint, she had been asked to provide additional details such as the payment receipt and the reason for the account block. However, the player later reported that the money had been credited to her account, and hence, decided to cancel her complaint. We then marked the complaint as 'resolved' in our system.

The player from Turkey had faced problems while trying to withdraw $104. The casino had delayed the process for over three weeks, demanding multiple versions of a month-long history of crypto transactions. Even after the required document was submitted, the payout had not been made. The casino had stated that the player had difficulties providing a complete transaction history. After two months, the player had received his funds. He had advised the casino to check documents promptly and clarify any issues to avoid misunderstandings. The Complaints Team had marked the issue as resolved.

The player from Austria deposited 46 EUR and won 1500 EUR. However, when attempting to withdraw their winnings, a lengthy verification process was initiated. After completion of the process, the casino claimed he had a duplicate account. The player later confirmed the issue was resolved.

The player from Greece had reported that his account was closed immediately after he requested a withdrawal of 500 euros. The casino had claimed that term 9.1 was violated and accused the player of using another person's bank and of having a previous account, which the player denied. The casino had provided evidence of the player using a credit card not belonging to him. Therefore, we initially rejected the complaint. However, after several discussions, the casino decided to reopen the player's account and return the funds. The player confirmed that he received the money, and the issue was successfully resolved.

The player from Netherlands had had issues with withdrawing funds from an online casino since February 5 due to technical problems with various payment methods. This had been his first attempt at withdrawal from this site, and he had completed the KYC verification without any active bonuses. Eventually, he had managed to withdraw his winnings using Nodapay after his previous attempt with Jeton was rejected. The Complaints Team had marked this issue as resolved following the successful withdrawal.

The player from Sweden had experienced a delay in receiving his withdrawal from Boomerang.Bet Casino, despite it having been approved two weeks prior. The player had communicated with the casino almost daily and his account had been verified. The casino had requested the player to make a deposit via Revolut to 'open up' for bank transfer for withdrawal, which the player had complied with. The casino had indicated that the delay was due to the payment provider and the player's bank refusing the transaction. The casino had advised the player to request withdrawal via the Nodapay method. Eventually, the casino had conducted a manual transfer to the player's bank account. The player had confirmed receipt of the funds, thus resolving the issue.

The player from the Netherlands had encountered an issue where his deposited funds were not credited to his casino account. Despite having received confirmation of the transaction from the payment provider, the casino had claimed not to have received the funds. This issue had persisted for 17 days. After the player had lodged a complaint and the Complaints Team had suggested contacting the payment provider for an investigation, the player's deposit was credited to his account after 18 days. The Complaints Team had marked the complaint as 'resolved'.

The player from Germany had been unable to access their Boomerang.Bet account, which had a balance of 240 Euros. The casino's support team had claimed there was no record of the player's account. However, the issue had been later resolved by Boomerang Bet's customer support, and the player had been able to get a refund without any problems. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Sweden had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that time. After she submitted a complaint, she confirmed that her KYC verification had been approved and the casino had informed her that the withdrawal was approved as well. However, the transaction was listed as frozen in her account. The casino later informed her that her account had been closed, but then clarified it had been a mistake. The casino acknowledged having experienced technical issues with the payment provider, and suggested the player change her withdrawal method or wait longer. Eventually, the casino managed to manually process the transaction to the player's bank account. The player confirmed she had received her winnings and the complaint was marked as 'resolved' by the Complaints Team.

The player from Switzerland was facing a delay in withdrawal of 300 Euros from boomerang.bet. Despite successful account verification and contacting the support, the casino had claimed technical problems as the reason for the delay. The player had attempted a withdrawal through a different payment method, Skrill, after the casino cancelled their initial request. Following this, the player confirmed that the withdrawal had been successful. We had subsequently closed the complaint as 'resolved'.

The player from Netherlands has been experiencing withdrawal issues for the past 2 months. Countless attempts to withdraw a sum of €5000 via multiple modes remain unsuccessful. The complaint was resolved as the player received his payout.

The player from the Netherlands had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn’t been processed yet at that time. The delay in withdrawal was due to unfinished KYC verification and a high volume of withdrawal requests. After going through the ID check three times and exchanging over 20 emails, the player received his winnings on the 13th day. Therefore the complaint had been marked as 'resolved' in the system.

The player from Finland had raised concerns about the ease of reopening her account with an online casino, despite having previously closed it due to a gambling problem. The casino had reopened her account immediately upon request, without offering any self-exclusion periods as stated in their terms and conditions. The player felt this had encouraged addictive behavior. After a series of exchanges with the Complaints Team and the casino, the player had been refunded all her losses incurred after the reopening of her account. The issue had been successfully resolved, and the player had expressed her gratitude towards the Complaints Team for their assistance.

The player from Netherlands has been waiting for his payout for nine days. He receives no useful information and is constantly told to wait, while his payout remains frozen. The issue has been resolved successfully.

The player from the Netherlands found his account blocked by the administration right after he attempted to verify his account documents, following his win at the casino. The issue has been resolved successfully.