JackTop Casino Review

The player from Italy had trouble withdrawing his winnings from the casino. Despite meeting the required withdrawal limit, his requests were repeatedly canceled. Additionally, his account suspension was lifted against his request, which led to the loss of his remaining balance. The player also claimed that the casino did not adhere to its daily withdrawal limit. However, we concluded that these issues did not warrant a refund of the player's lost funds. We advised the player to file a complaint with the casino's regulator, Gaming Curaçao, and provided him with relevant guides for the process. As a result, the player's complaint was rejected.

The player from Italy had tried to withdraw 1946€ but his request had been canceled by the casino. The casino had stated that he exceeded the daily limit due to a pending withdrawal of 5000€ lodged three days prior. No bonuses had been used and his account was verified. After numerous unsuccessful attempts to withdraw the remaining balance, the player had lost all his funds. We had concluded that as long as the withdrawal was shown as pending, the casino could limit the possibility of requesting another withdrawal. Therefore, the complaint had been rejected.

The player from the Netherlands had been blocked by an online casino after several unsuccessful verification attempts. The player had requested a refund, claiming the casino lied about its license status and failed to accept multiple identification documents. The player had also reported that his account balance was disappearing. However, the casino was licensed under Gaming Curacao and accepted Dutch players. We determined that the player was not eligible for a refund, as the casino was not obligated to refund losses. As a result, the complaint had been rejected.

The player from the Netherlands had made a withdrawal request for €5000. Within a few days, his account had been blocked and the casino's support team had ceased communication. We had requested additional information from the player to better understand the situation, such as communication between him and the casino. However, the player did not provide the necessary information, which hindered our ability to proceed with the complaint. As a result, we had to close the complaint due to a lack of cooperation from the player's side.

The player from the Netherlands had reported that her casino account had been abruptly closed after she had bet between 4000 to 5000 euros. Despite her attempts to reach out to the casino, she had received no response. The player had passed the full KYC verification and had successfully withdrawn winnings in the past. The casino finally responded, stating that the player had lost all her money and had tried to retrieve it unlawfully, which led to the closure of her account. We examined the evidence and concluded that the casino's actions had been justified since the player had lost all her balance and attempted to retrieve lost funds. The casino had reserved the right to close an account under such circumstances.

The player from the Netherlands had experienced account blocking after incurring losses in the casino. The player had claimed that he was unable to verify his documents, which had been repeatedly denied since August 2023. Despite the player's allegations of his funds disappearing from his account, he had not been able to provide any supporting evidence. He also claimed that the casino had ignored his attempts to contact support. We had found discrepancies between his previous and current complaints, and due to lack of evidence, we had considered the complaint unjustified.

The player from France had made two deposits using Payop, but the funds hadn't been credited to her casino account. We had advised her to contact her payment provider to investigate the issue, as the casino couldn't intervene in this process. We also recommended her not to deposit any more funds until the issue was resolved. Despite extending the response time, we had received no further communication from the player. Consequently, we were unable to continue the investigation or provide potential solutions, leading to the rejection of the complaint.

The player from the Netherlands had reported that his account had been closed without explanation after he had lost 8600 euros.The player had communicated multiple times via live chat but the casino had blocked his account and email, making further communication impossible. The Complaints Team had explained that casinos had the right to close accounts for any reason, as long as no funds were being held. As the player had confirmed there were no remaining funds, the complaint had been rejected due to the inability to take further action.

The player from the Netherlands states that after multiple deposits and attempting communication via various methods, his account was closed with no response from the casino's support. The player wanted the refund of all his lost deposits because he was registered in CRUKS. Unfortunately, the casino does not operate with a Dutch license and the player has not requested to be self-excluded from JackTop due to gambling problems, so we rejected the complaint.

The player from the Netherlands closed their account on Wizebets due to gambling problems, but was still able to play on other casinos of the same brand. The player believes they are entitled to a refund due to their admission of a gambling problem. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from the Netherlands had an active self-exclusion in a sister casino due to a gambling problem. The player believes that they should have been banned from this casino too. We were forced to reject this case because the player didn't request self-exclusion directly from this casino.

The player from Kazakhstan faced issues with two withdrawal requests made on 09/19/2024 and 09/24/2024, totaling 702.9 USDT. After completing KYC verification, the player was informed of additional security checks, and despite repeated communication with the VIP manager, the requests remained unprocessed and under review. The player was frustrated with the delay and wanted to file a complaint regarding the situation. The issue was resolved when the player confirmed receipt of the funds, leading the Complaints Team to mark the complaint as 'resolved'.

The player from Poland has deposited 1400 USDT on 0xbet and is facing a frozen withdrawal of 470 USDT despite being a VIP member advertised for fast withdrawals. The player’s KYC is completed, and multiple attempts to resolve the issue through emails and live support have yielded no response. After further communication, it was confirmed that the player received the winnings, and the complaint was marked as resolved.

The player from Russia had their account blocked despite verifying their identity and was promised a refund of 290 USDT within 7 business days. However, their requests were ignored, and emails went unanswered. The issue was eventually resolved, and the player received their money back. The complaint was marked as 'resolved' in the system.

The player from Thailand attempted to withdraw 830 TRX (around $96) after fulfilling the casino’s wagering requirements. Although the withdrawal status was marked as 'approved', the funds were not sent due to an alleged technical error in the payment system. The issue persisted for three days. The funds were eventually received after 11 days without notice or explanation from the casino. The complaint was marked as resolved by us.

The player from Bulgaria had been trying to withdraw his winnings for 20 days, but the casino wouldn't allow him. The player confirmed he had passed KYC verification and did not use any bonuses. He contacted the casino multiple times without a resolution. After involving us, the casino representative resolved the issue, and the player successfully withdrew his funds. The complaint was marked as resolved.

The player from the Netherlands had created a second account on 0xbet after he lost access to the email and phone linked to his first account. Despite his suggestions to remove 2FA from the first account to regain access, the casino had ignored these requests. The player had been able to deposit on the second account, but his withdrawal requests were met with unresponsive customer service. After some time, the casino had resolved the double account issue and the player had been able to withdraw his winnings. The player had expressed his satisfaction with the resolution, but noted ongoing withdrawal issues and suggested improvements in the casino's communication.

The player from Austria reported that some funds transferred from the bank did not reach their betting account. They've been in contact with support but are still waiting for a resolution. Multiple requests for bank statements and screenshots were provided without satisfactory progress. The issue has been resolved successfully.

The player from the Netherlands has been facing issues with his withdrawal. Despite having made withdrawals totaling 30K, half of the amount was refunded to his account balance due to withdrawal limits with vague explanations given. The player has been waiting for three weeks for his second payout of 15K. The issue has been resolved successfully.

The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to withdraw his balance as he used a 3rd party withdrawal method. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Poland experienced a 16-day delay in receiving their withdrawal. After being informed that their account had been verified, they were told that payments would occur three days later; however, the verification date was changed without notice, causing further confusion and frustration. Despite multiple inquiries, the player had yet to receive a response. The issue was resolved after 20 days, with the player confirming receipt of their payment.

An Austrian player's winnings of 1400 EUR were denied by the casino because the deposits were made using a credit card that didn't belong to her. The player and her husband had a shared bank account and credit card, but the casino only refunded the last deposit and annulled the winnings. The player questioned why only the last deposit was viewed as a problem. Since the player confirmed that the bank account was in her husband's name, we concluded that the casino acted within its rights. We had advised the player to use payment methods exclusively under her name in the future. The complaint was rejected due to a violation of the casino's policy. However, after further discussions, the casino decided to refund the full amount of the player's deposits. The complaint was subsequently marked as 'resolved'.

The player from Austria requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player confirmed via email that her winnings were paid out.

The player from Brazil requested a withdrawal of 1,200 BRL but faced continuous document rejections from the casino. Despite submitting various required documents, the casino claimed that necessary information was missing, and the player was uncertain about what specific model was needed for approval. The issue was resolved when the player was verified and successfully received his winnings through a Bitcoin withdrawal, confirming the casino's honesty. The complaint was marked as 'resolved' by the Complaints Team following the player's confirmation.

The player from Austria initially faced account access issues, but after leaving a negative review on Trustpilot, access was restored. Despite completing several verification steps, including sending selfies with a passport and additional messages, nine withdrawal attempts were denied with changing excuses. The issue was resolved after the player complied with an additional request to play €75.00 more, resulting in the entire balance being transferred to his account. The complaint was marked as resolved.

The player from Germany had requested a withdrawal of 2,000 EUR from ZotaBet and asked for his account to be closed due to his gambling addiction. Despite having provided the necessary information promptly, his withdrawal had still been in process. The Complaints Team had advised him that such delays could be usual and might take a couple of days or even weeks. The team had suggested he wait for at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that the issue had been resolved and he had received his payment. The Complaints Team then closed the complaint as resolved.

The player from Austria had experienced issues with the withdrawal of 3,000 Euros from ZotaBet. Despite having been fully verified and making multiple requests, the withdrawal status had remained 'In Progress' since February 13. The player had been advised to wait for two weeks before escalating the issue. Later, the player reported that all three requests had been cancelled due to a technical problem and had been asked to request the payout again. Eventually, the player confirmed that the payment had been successfully completed. We had marked the complaint as 'resolved' following the successful resolution of the withdrawal issue.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that point. Initially, she had faced issues with the withdrawal process and had received no response from the casino's support team. After she submitted her complaint, she was asked by the casino to upload a selfie with her ID for verification. Following this, her withdrawal was approved, and she received her winnings after a delay of 15 days. The player had expressed dissatisfaction with the long withdrawal process but confirmed receipt of her winnings and requested that the complaint be closed. The complaint had been successfully resolved by our team.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Montenegro registered and deposited 800 euros into Zotabet, assuming they accepted players from Montenegro. After an account block due to a policy change, she is struggling to withdraw his balance of 850 euros as her emails receive only automated responses. We ended up closing the complaint as resolved because the casino refunded the player with their remaining balance.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal had requested a withdrawal from an online casino. Despite having a verified status and maintaining daily communication with the VIP manager, his withdrawal had remained pending. He had also received unclear messages about the cancellation of his withdrawal and an investigation into suspicious activity. After the player's complaint, we facilitated communication between the player and the casino. The casino had begun making payments according to their terms and conditions. The player confirmed the receipt of payments and expressed confidence in receiving the full amount in due course. We closed the complaint as resolved, but assured the player that we would reopen the complaint if any issues arose with the payments.

The player from Germany had deposited €592 and successfully won a total of €1,095.68 from two tickets but encountered canceled withdrawal attempts when trying to cash out €990. The account remained accessible, and she had not used any bonuses. The issue was resolved as the player confirmed that the withdrawal had been successfully paid out after further attempts.

The player from the United States faced issues with Bitbet Casino regarding a TRC20 deposit that had been pending for over 18 hours. Despite following all protocols and reaching out multiple times for updates, they received vague responses and lacked clear communication regarding their funds. The issue was resolved when the player identified the correct site for their deposit and requested to close the case. We marked the complaint as 'resolved' in our system following this confirmation.

The player from Rhineland-Palatinate faced multiple issues with the casino, including a mistakenly duplicated deposit and a lengthy refund process that took 1.5 days instead of being instant. Additionally, the player struggled with a cumbersome verification process, which required numerous selfies, and was frustrated with the lack of resolution despite several chats with support. The Complaints Team confirmed that the player's payout had been completed ahead of the standard 14-day processing time and marked the complaint as resolved.

The player from Estonia faced difficulties withdrawing 157€ from the casino after previously depositing 500€. Despite providing the necessary Estonian documents, the casino claimed that Estonia was a restricted area, leaving the player confused and frustrated. The issue was resolved when the player confirmed that the money had been successfully credited to his account, and he no longer had any complaints. The Complaints Team marked the case as resolved and offered to assist with any future issues.

The player from Australia had requested two withdrawals of $200 and $470, but after two weeks, the funds had not been received. The casino had claimed that the money had been sent, yet they continued to request the same bank statement despite having already provided it, which led the player to feel frustrated and stuck in a loop. The issue was resolved when the player discovered that her bank had blocked the funds, allowing her to close the case. We marked the complaint as 'resolved' in our system and appreciated her cooperation.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We advised the player to wait at least 14 days due to common processing times and potential delays. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from Austria had been waiting for a withdrawal for less than two weeks. The issue was resolved as the player confirmed receiving all pending payments, including the final 644 Euros. The Complaints Team appreciated the player's cooperation and marked the complaint as 'resolved'.

The player from Austria had deposited a total of €600 to BetiBet, but the transactions were not reflected in his casino account. Both deposits were deducted from his bank account, and he had provided all necessary proofs to the casino but had only received vague responses. The player forwarded deposit confirmations to the casino and waited for the issue to be resolved. After the Complaints Team contacted the casino, the issue was resolved, and the player confirmed receiving a resolution via email.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. However, during the complaints process, the status of his payment changed to "being processed". Shortly after, he confirmed receipt of his funds. Despite this resolution, he raised another concern about the casino's strict payout policy, which required him to provide deposit confirmation for his second withdrawal request, even after full verification during the first withdrawal. We marked the complaint as resolved after the player confirmed receipt of his second payment.

The player from Austria had won 2000 Euros but encountered issues with the casino's verification process. Despite having used eps for deposit, the casino had requested a confirmation from her mifinity account, which she found impossible to provide to their satisfaction. After several exchanges and a delay, the casino had finally accepted her documents and verified her account. Consequently, she was then able to withdraw her winnings. The complaint had been marked as 'resolved' by the Complaints Team.

The player from Germany had faced multiple rejections of identity verification and cancellation of withdrawal requests at BeiBet, which caused a delay in the withdrawal of his winnings. The player had registered with the casino on March 21, 2024, and had won €581 without the use of bonuses. The issue was eventually resolved with the player confirming that the winnings had been paid out. We had marked the complaint as 'resolved' in our system.

The player from Germany had initially reported that she couldn't see her deposited money credited to her casino account. We had advised her to contact her payment provider for further investigation. She had also been instructed not to deposit any more funds until the issue was resolved. The player then confirmed that the credit had been made, effectively resolving the complaint. We subsequently closed the complaint as 'resolved' in our system.

The player from Germany made a deposit of €250 which was rejected. Nine days later, the funds have not been refunded to the player's bank account or credited to the casino account, and responses from the casino have been vague. Player’s complaint has been resolved successfully.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that the winnings have been received and we closed the complaint as resolved.

The player from Germany has a verified account and all documents are in order, but reports that the casino payout is not being processed. They have only received standard responses from VIP support stating the money is in the queue. The complaint was resolved as the player got paid out.

The player from Germany is experiencing difficulties completing account verification and completing obligatory wagering of the deposits. The player confirmed he was able to successfully withdraw his funds.

The player from Brazil was experiencing difficulties completing the account verification. We contacted the casino and found out that it didn't accept player's ID document explaining it with the expiry date. We managed to prove, that the player's ID is valid in accordance with the local federal decree, so the casino agreed to verify the account. The player received her winnings, so we closed the complaint as resolved.

The player from Ireland requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece deposited 60€ at Lamabet casino, won 200€, but faced issues when attempting to withdraw as her account was closed without explanation. The casino claimed she had a second account linked to another email, which she denied, and her bank statement for KYC validation was not accepted due to the nature of Apple Pay. She requested assistance in retrieving her winnings or her initial deposit. The issue was resolved after multiple communications, and the player successfully received her funds.

The player from Ontario faced significant issues with their Lamabet account after winning $10,000 CAD. Although they had completed ID verification and provided ample proof of deposits, their withdrawal requests were canceled. The issue was resolved after the player confirmed that the ID verification and payment proof had been accepted, leading to the closure of the complaint. We marked the complaint as 'resolved'.

The player from Germany had set a €10 deposit limit that should have been removed only after a seven-day cooling-off period, but the casino removed it immediately. This led to a relapse in his gambling behavior and subsequent losses. He sought a refund for deposits made on 20.06.2024 and 21.06.2024, as the casino had failed to follow its responsible gaming policy. The issue was resolved after the player received a refund from the casino, and the complaint was marked as resolved.

The player from Austria deposited 46 EUR and won 1500 EUR. However, when attempting to withdraw their winnings, a lengthy verification process was initiated. After completion of the process, the casino claimed he had a duplicate account. The player later confirmed the issue was resolved.

The player from Greece had reported that his account was closed immediately after he requested a withdrawal of 500 euros. The casino had claimed that term 9.1 was violated and accused the player of using another person's bank and of having a previous account, which the player denied. The casino had provided evidence of the player using a credit card not belonging to him. Therefore, we initially rejected the complaint. However, after several discussions, the casino decided to reopen the player's account and return the funds. The player confirmed that he received the money, and the issue was successfully resolved.

The player from Romania had spent €5000 in the casino without verification, after which the casino blocked her account. Despite promising a refund, the player had not received the money back after two weeks. The Complaints Team contacted the casino, which confirmed the account closure due to the player's self-reported gambling addiction and stated that the refund had been processed. The player later confirmed receipt of the refund, and the complaint was marked as resolved.

The player from Greece had made 3 deposits to the casino and successfully withdrawn the winnings from the first deposit. However, when attempting the second withdrawal, the casino rejected the player's bank document due to an alleged misdate. The player disputed the discrepancy, pointing out the one-day processing delay typical for bank transfers, but the casino did not grant the withdrawal. After extensive communication and document verification, the casino decided to verify the player's account and allowed the withdrawal. The player confirmed receiving the funds, and the complaint was marked as resolved by us.

The player from the Netherlands had submitted a withdrawal request, but even after four days, her winnings had still been pending. She had contacted us for assistance with her verified account. However, the issue was resolved before we could intervene, and the player had informed us that her withdrawal had been processed. We then marked the complaint as 'resolved' in our system.

The player from Japan had won a network tournament organized by Spinmatic but had not received the prize money for over two months despite multiple inquiries to the casino. After the player had submitted a complaint to us, we contacted the casino to verify the player's winnings. The casino initially delayed their response, citing technical difficulties with the automatic calculation of the winnings. However, after further communication, the casino credited the full prize amount to the player's account. The player confirmed the successful withdrawal of the prize money, which led us to mark the complaint as 'resolved'.

The player from the Netherlands requested self-exclusion, however, the casino reopened his account. Eventually, the player came to an agreement with the casino and got a refund of half of his deposits. Even though we are convinced that the player should get back the full amount of his deposits, as per his request, we closed the complaint as resolved.

The player from Netherlands had an active self-exclusion in a sister casino. She believes that she should not have been able to register a new account with FgFox Casino. The case was successfully resolved, and the player received the relevant refund.

The player from the Netherlands requested a withdrawal 5 days prior to submitting this complaint. It has been pending since. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had been waiting for almost 10 days for the casino to complete the verification process without any response. After providing the necessary information and documents, the issue was resolved without further intervention. The complaint was marked as 'resolved'.

The player from Germany experienced a technical glitch. Since then she has not been able to play the game. The player purchased some free spins but the game would not work. The casino suggested some ways to try to fix it, but the player couldn't make any progress. The casino decided to return the player's funds to them, so the complaint was resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.