dirkbln66's reviews

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2 months agoOriginalTranslation
Customer service can only be reached by email. There is no chat!!! The games are very slow and choppy. When making a deposit, the only thing that appeared was the home page, so the deposit was initially lost.
  • 10€ minimum deposit
  • Customer service only available via email.
  • Poor connection to the game servers
  • Problems with deposit
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3 months agoOriginalTranslation
Deposit disappeared. Only bots in the chat!? Always the same answers.
  • Deposit disappeared!!!
  • Support does not respond to uploaded documents.
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10 months agoOriginalTranslation
The casino has shortened its responsible gaming options. The request to close my account was not fulfilled in the chat. Also RTP felt very bad
  • Option Limits Restricted
  • Account not closed upon request
  • RTP felt very bad
Automatic translation:
1 year agoOriginalTranslation
The rules state that every player can manage their own settings for safe play. That's not true. You should request support every time. So I asked for my account to be closed, but it wasn't done.
  • Requests to delete the account will not be honored
  • The rules say that everyone can set their own limits. That's a lie!
Automatic translation:
1 year agoOriginalTranslation
I waited 3 days for my deposit to be in my player account. So I wanted to withdraw the deposit immediately. It does not work. I found out that deposits have to go through 3 times. In my case, absolutely cheeky! addendum. I made 150 out of the 20€. So I wanted to pay out by credit card. None!!! I should have the money transferred to my bank account. But I paid by credit card. Mifinity which is also verified by those reject them!
Read moreRead less
  • Credit card deposit problems
  • Payment by credit card suddenly no longer possible!
Automatic translation:
Run4Win Casino
1 year ago
Dear dirkbln66,

We're sorry to hear about your deposit experience. Delays can be frustrating, and we apologize for any inconvenience. We'd like to investigate this further to ensure a smoother process for you in the future. Please contact our support team so we can assist you promptly. Your feedback is important, and we appreciate your patience.
1 year agoOriginalTranslation
I deposited around €80 there. After I was at an account balance of 23.13 and I was fed up with all the bugs and glitches in the game, I pressed payout. After that I deactivated my account. My remaining money of 23.13 did not reach me. The money is gone! hp I have uploaded my passport and proof of address)
  • Lots of errors on the site
  • Do not pay out remaining balance (no bonus game)
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1 year agoOriginalTranslation
I registered today. I wanted to verify my account first. I was told I need to make a deposit first. Ok, said, done. I had uploaded documents in advance. Which were also easily accepted at other casinos. After the first deposit and then after several waiting times I was told. I was asked to upload a selfie with a note saying hello Neospin blah blah. I've never heard anything like that. 25 € for nothing. I said I wanted my account closed, instead I was offered free spins. What shoud that....
Read moreRead less
  • Unable to verify before deposit
  • Verification extremely complicated
  • Customer service very slow
Automatic translation:
Neospin Casino
1 year ago
Dear dirkbln66,

We apologize for the inconvenience you experienced during the verification process. Our aim is to provide a smooth and efficient verification procedure, and we regret that it did not meet your expectations. We understand that the request for a selfie with a specific note might have seemed unusual or unfamiliar to you.

We appreciate your feedback regarding the difficulty you encountered during verification and the perceived slowness of our customer service. We strive to provide prompt and helpful assistance to all our users, and we apologize if there was a delay in addressing your concerns.

Regarding your account closure request, we apologize if you felt that the offer of free spins was not satisfactory. We always aim to find suitable resolutions for our players, and we apologize if our response did not meet your expectations.

We value your feedback and take it seriously as we continually work to improve our processes and customer support. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding.

Best Regards,
Neospin Casino Team
1 year agoOriginalTranslation
The chat is friendly. Unfortunately, support is unable to change my email address.
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1 year agoOriginalTranslation
Caution. I played in the internal Price-Drops tournament and there were problems with the payout. My balance has been reduced to €25. This is pathetic.
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Trustpilot_flash_alt
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