Hello dirkbln66,

Thank you for bringing this issue to our attention. We apologize for the confusion and inconvenience you have encountered. Players should have control over their own settings and we are sorry to hear that was not the case for you.

We would like to ask you to contact our support team at so that we can find out why your account closure request was not processed and resolve the issue for you as quickly as possible. Your feedback is important to us and we strive to improve our experience.

Best regards,
The Rooster.Bet team

Hallo dirkbln66,

vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir entschuldigen uns für die Verwirrung und die Unannehmlichkeiten, auf die Sie gestoßen sind. Spieler sollten die Kontrolle über ihre eigenen Einstellungen haben, und es tut uns leid zu hören, dass das bei Ihnen nicht der Fall war.

Wir möchten Sie bitten, sich mit unserem Support-Team unter vip@rooster.bet in Verbindung zu setzen, damit wir herausfinden können, warum Ihr Antrag auf Kontoschließung nicht bearbeitet wurde, und das Problem so schnell wie möglich für Sie lösen können. Ihr Feedback ist uns wichtig, und wir sind bestrebt, unsere Erfahrungen zu verbessern.

Mit freundlichen Grüßen,
Das Rooster.Bet-Team

Dear dirkbln66,

We're sorry to hear about your deposit experience. Delays can be frustrating, and we apologize for any inconvenience. We'd like to investigate this further to ensure a smoother process for you in the future. Please contact our support team so we can assist you promptly. Your feedback is important, and we appreciate your patience.

Dear dirkbln66,

We apologize for the inconvenience you experienced during the verification process. Our aim is to provide a smooth and efficient verification procedure, and we regret that it did not meet your expectations. We understand that the request for a selfie with a specific note might have seemed unusual or unfamiliar to you.

We appreciate your feedback regarding the difficulty you encountered during verification and the perceived slowness of our customer service. We strive to provide prompt and helpful assistance to all our users, and we apologize if there was a delay in addressing your concerns.

Regarding your account closure request, we apologize if you felt that the offer of free spins was not satisfactory. We always aim to find suitable resolutions for our players, and we apologize if our response did not meet your expectations.

We value your feedback and take it seriously as we continually work to improve our processes and customer support. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding.

Best Regards,
Neospin Casino Team