The player from Greece opened a casino account and won 4,300 but faced account closure during the verification process. She reports a lack of response to her messages and documents submitted.
PokerStars Casino - Player’s account has been closed unexpectedly.
Amount: €50
PokerStars Casino
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Case opened
Current status
Waiting for Casino Guru to reply
4d 10h 47m 55s
Case summary
3 days ago
Public
Public
3 days ago
Translation
Good evening, I opened an account a few days ago and started playing. I won some money, 4,300. When I went to verify my account, they closed it, and they are not responding to my messages nor accepting my documents.
Automatic translation:
Public
Public
3 days ago
Hello dqqrbkpz87,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PokerStars Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
