The player's account has been closed right after his first deposit. The complaint was rejected as the player did not respond to us.
PokerStars Casino - Player's account has been closed.
Amount: €10
PokerStars Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
My account was blocked immediately after my deposit. I want my deposit back this is the pokerstars skybet casino
Automatic translation:
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4 years ago
Dear Alo,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would try to contact the casino. Was this your first account created in the casino? Aren't your self-excluded in the casino brand? What payment method did you use? Did the casino provide you any explanation? Also please, if you have any proof or conversation between you and the casino regarding the case send it to nikolas.b@casino.guru. Looking forward your answer.
Best regards,
Nick
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4 years ago
Translation
Hi yesterday I received an email from support after 5 days you want documents. I have sent the documents and now I am waiting for the answer
Edited
Automatic translation:
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4 years ago
Please let us know if there will be any update regarding your case, for now all I can recommend you is to cooperate with the casino and send them all the required documents.
Best regards,
Nick
