The player's unable to access a game on which he received free spins. The complaint was closed as resolved as the player received free spins on a different game.
PlayToro Casino - The player's unable to access a game.
Amount: €11
PlayToro Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a deposit yesterday (7/22/22) and my account was credited with 25 free spins on Money Train 2.
Today I made another deposit, the account was credited with another 75 free spins for Money Train 2.
After claiming the games the software opens but the game doesn't start loading so I can't play the free spins.
The support from this casino is terrible, it is advertised with a short answer.
An email has already been sent to support, as the deadline for a request expires tomorrow, see attachments.
A browser change was carried out, the app was already tried, it still doesn't work.
If a player deposits and there are problems, this casino is not recommended!!!
Automatic translation:
Public
Public
2 years ago
Hello romzykt,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.
Could you please forward the link for the bonus you used? Did you try to access the game with a different device or a browser? Did the casino respond to you at all and if yes, what exactly?
Looking forward to your answer.
Regards,
Nick
