The player's unable to access a game on which he received free spins. The complaint was closed as resolved as the player received free spins on a different game.
PlayToro Casino - The player's unable to access a game.
Amount: €11
PlayToro Casino
Safety Index:Above averageSafety Index
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6.5
PlayToro Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a deposit yesterday (7/22/22) and my account was credited with 25 free spins on Money Train 2.
Today I made another deposit, the account was credited with another 75 free spins for Money Train 2.
After claiming the games the software opens but the game doesn't start loading so I can't play the free spins.
The support from this casino is terrible, it is advertised with a short answer.
An email has already been sent to support, as the deadline for a request expires tomorrow, see attachments.
A browser change was carried out, the app was already tried, it still doesn't work.
If a player deposits and there are problems, this casino is not recommended!!!
Automatic translation:
Public
Public
2 years ago
Hello romzykt,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.
Could you please forward the link for the bonus you used? Did you try to access the game with a different device or a browser? Did the casino respond to you at all and if yes, what exactly?
Looking forward to your answer.
Regards,
Nick
