The player from Germany has requested a withdrawal a few days ago. It hasn't been received yet. Player’s complaint has been resolved successfully.
PlayOJO Casino - Player’s withdrawal has been delayed.
Amount: €300
PlayOJO Casino
Safety Index:HighSafety Index
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8.4
PlayOJO Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I won 350 EUR. My account is verified. I took screenshots of everything. Now the payout is nowhere to be found. No money was transferred either.
Automatic translation:
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3 years ago
Dear Volker,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this was your first attempt to withdraw winnings from this casino? Could you please confirm the withdrawal was requested on the 16th of December via wire transfer? Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello, I have requested a transfer to my bank account for 300 euros
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3 years ago
I fully understand your frustration, Volker. However, I will set the timer for additional 10 days and if there’s no development by the 30th, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Translation
It can't be that a payout simply "disappears" in this casino. I am quite inclined to go to the police. And that just before Christmas.
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3 years ago
I'm sure it didn't disappear but was transferred to your account. Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
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3 years ago
Translation
The money has now come in. I am still wondering why it was completely gone. I am sure that the money would not be there without the help of Casino Guru. I would also like to mention that I had 110 free spins in the time of Playojo which were unplayable because the game in question didn't open. So all of them have fallen into disrepair. I don't think that it is very customer-friendly not to comment in any way, neither via chat nor support. It is advertised with a lot of RTP, but very serious the page doesn’t appear to me Many thanks to the Casino Guru team !!!
Edited
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3 years ago
As the problem has been successfully resolved and winnings received, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Volker, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
