The player from Germany had her withdrawal postponed due to third party deposit. We rejected the complaint because the player didn't respond to our messages and questions.
PlayOJO Casino - Player’s withdrawal has been delayed.
Amount: €750
PlayOJO Casino
Safety Index:HighSafety Index
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8.4
PlayOJO Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello dear people.
I've had huge problems with the casino withdrawal for about 9 days. Now I am in contact with them every day and every day I am told that something does not fit again. First of all, I paid in there with my friend's credit card, so the casino also needed a verification that the account belongs to him and yes the money goes to the account where the deposit was made. I therefore gave the account on the credit card. All documents were verified that were required for this. But now I tried to pay out the amount again 2 days ago and I was put off very brazenly for the last few days because it "only" needs to be processed briefly. Now tonight I got the news that the payout didn't work out and the money was credited back to my player account. Now I just don't know how to proceed against the casino anymore. I feel slowly being cheated. They advertise that everything is so easy and quick and when it comes down to it, nothing works.
I hope you can continue helping me there.
Automatic translation:
Public
Public
3 years ago
Dear Nicole,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked terms and conditions, and yes, I this is what I found https://www.playojo.com/en/terms-conditions/:
„We reserve the right to void all winnings if your name does not match the name on the credit card you use. In such circumstances we reserve the right to request the necessary documentation from the player to enable us to carry out the required identity verification checks from our end, prior to taking any action. The burden of proof that the player had the necessary authorisation to proceed with the transaction shall vest in the player at all times.
Players who make a credit card deposit using someone else’s credit card will be requested to provide copies of the credit card, ID documents from the credit card holder and Account holder and will be sent via email a Letter of Authority form. This form must be signed and completed by the Credit Card Holder and the Account holder."
Could you please clarify which payment method has been used to deposit funds into your account? Is it a joint account between you and your friend? Would you be able to prove that you are a legitimate owner of the payment method?
Looking forward to hearing from you.
Best regards,
Petronela
