The player from the United States had withdrawn her complaint about the casino not awarding a $25 raffle prize. She initially believed the prize was not contingent on making another deposit. However, she later understood the terms and decided to withdraw her complaint, having learned that terms like "raffle" can have different meanings. The Complaints Team, respecting her decision, closed the complaint as per her request.
PlayCroco Casino - Player was denied the raffle prize.
Amount: $30
PlayCroco Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Dear tbullar2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. So there are two problems - the first one is a bonus that has not been granted and the second one is the prize that has not been granted. Is that correct?
Could you please post a screenshot of your full deposit and bonus history for December here in this thread?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
3 months ago
All I have is what I submitted. I withdraw this complaint, I just wish people would explain the prize was only real if you made another deposit, so it is a deposit coupon, not a prize at all.
Public
Public
3 months ago
Thank you for your reply, tbullar2. Do I understand correctly that you are no longer interested in our help? Should I close the complaint?
Please disable your AdBlock