PlayCroco Casino - Player's access to a game was blocked.

Hi there...

I have made several deposits with Play Croco casino and I have always lost. I won recently 2000 AUD and the payment was successfully paid out to my BTC Account.

On April 4th I made another deposit via Bitcoin and redeemed a Bitcoin coupon for 250% bonus. Before I deposited I contacted chat to confirm if progressive slot Slot Shopping Spree11 was included and I was assured it was.

I made my deposit and started playing the game. I had a $1500 in my account and I was tired of playing so I logged out. This morning April 5th I went on the Playcroco website to continue playing only to find that the game Shopping Spree11 was now LOCKED.

I contacted chat right away to find out why I could no longer play the game. I spoke to a representative by the name of Janey and at first she was confused as well because she doublechecked the coupon and saw that indeed my game Shopping Spree11 was included . She troubleshooted a few things and nothing worked.

After a few minutes she came back and said "sorry the game is now unavailable for you to play. You will have to make more deposits and play and then progessives will be again included for you.

I was in disbelief...how could a casino half way through your play block you from a game.

I copied the chat and sent it to support@ playcroco.com and I still have not received a reply.

This is unfair and a complete scam.

Dear whitewillow333,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, let me ask you a few questions so I have a complete picture of the situation.

Could you please explain if you finished the wagering of the bonus you redeemed? Was there any bonus balance or real balance made unavailable to you? Are you able to play other slot games in the casino currently?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello there...i would like to cancel my complaint for now. Thank you

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.