Playamo Casino - Player wishes to submit documents for verification.

Though previously verified, the casino is requesting more documents before paying out new amount. Each document uploaded is being rejected as 'previously uploaded' and the support chat function is not providing any information on what more is required so that I can verify my account and withdraw winnings. Live chat function seems to be automated responses so I am not able to find out what exactly is needed to proceed.

Dear Mitchell,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note, sometimes the casino can require additional verification, and this isn’t unusual. How did you find out that new documents are required, please? Did you receive any notification? I would recommend you to try their email support - support@PlayAmo.com, if the live chat didn’t work. However, I contacted the live chat support without coming across any problems, and it should be available 24/7.

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Kristina

The rejection emails have advised I contact support. I have contacted by both chat and email, uploaded the requested documents, then told to check my BSB and Account number which I have done several times.

Most recently I have tried a new bank account to see if that works and have not had a response. They are quick to accept deposits, quick to reject withdrawals but slow to respond to enquiries. I have been unable to get a clear answer as to what exactly is required as the chat function is only automated responses. Whilst I had previously thought the site was user friendly and legitimate, my latest experience makes me think it might be a scam.

Thank you very much Mitchell for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mitchell,

I am very sorry to hear about your issue.

I would kindly ask the casino where is the problem with verification. We would like to know which documents you are missing, so Mitchell can provide them as soon as possible.

Issue has been resolve and cashout approved. Thanks so much! The last person I spoke to at Playamo was actually really helpful and explained what had occurred.

Hey!

I have an update, the withdrawal is approved.

It can take up to 5 business days for the cashout to get to your bank account, we are asking you for some more patience.

Please contact the support on May 26 if you still be waiting for your money.

Kind regards,

Playamo.

Thank you both for the update. Dear Mitchell, please be so kind and let us know once you receive your withdrawal.

Withdrawal has been received. Thanks to all.

Dear Mitchell,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Zuzana