Playamo Casino - Player’s dissatisfied with the withdrawal process.

Good day

I have a problem with withdrawing money, I sent verification documents and everything was approved, but the withdrawal is still canceled.

thank you for answer

Dear Jarda,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal? Have you accumulated your winnings by playing with a bonus, or real money only?

Have you tried contacting the casino directly about where the issue might be? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dobrý den, hrál jsem s vloženymi penězi a ještě jsem nevybíral. Mám tam k výběru 80000 kč, poslal jsem všechny dokumenty a stále mám výběr zamítnutý. Založil jsem si i účet na skrill pro jednodušší vyběr peněz. Playamo Customer Support 9054575+NHPFC@tickets.livechatinc.com

Komu:

J.D.3@seznam.cz

Re: Ticket #NHPFC: Výběr

 Ticket reopened   Výběr

      J.D.3 Mon, 03/22/21 8:05 pm  Hello, please specify which documents I still lack to pay the money, in my

opinion I sent everything. Thank you, D***      Jamal Sun, 03/21/21 10:59 am  Dear Player,

To proceed with your withdrawal, please upload photos of card/s you've used for depositing. Please note that you need to upload front and back sides of each card on separate photos.

Please upload requested documents into your personal profile under the "documents" tab.

Regards,

Casino Support Team     J.D.3 Sun, 03/21/21 10:24 am  Hello. I have a problem with the collection of money I sent verification

documents and everything was approved but still the collection of money is

cancelled. Thank you for your answer. D***

"

"      Jerome Sat, 03/20/21 2:45 pm  Dear Player,

We will gladly assist you, however, we can provide support only in English, therefore, please contact us using it. Sorry for the inconvenience.

Best regards,

Casino Support Team     J.D.3 Sat, 03/20/21 12:50 pm  Dobrý den 

Mám problem s výběrem peněz zaslal jsem ověřovací dokumenty a vše bylo

schváleno ale přesto je výběr peněz zrušen.

Děkuji za odpověď /

Thank you very much Jarda for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you very much - it's not a small amount of money. Yard

Hello Jarda!

I will take care of your complaint from now on. I would like to invite Playamo Casino's representatives into the discussion in order to help us to resolve this issue.

Thank you.

We would like to ask Playamo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Thank you very much / but in fact I will lose the money. JD

Hello,

As we can see, the verification has not been completed yet.

Moreover, we have sent you an email on March 29, where we are asking for more documents to verify your account.

Indeed, we have detected a Live-chat error, where the agent was not assigned to the chats you started and we are currently working on the fix of this issue, however, we kindly remind you that you can always use an email to contact us - support@plauamo.com

Thank you.

I sent all the documents. And I don't see a problem in that I sent money to the casino from the cards of my SISTER and my PARTNER. I also sent an affidavit from my sister and partner. Keré was not accepted / I will translate it into English and send it again

Dobrý den, dnes po zaslání dokumentu mi byli peníze vyplaceny moc děkuji že jste se zajímali o mojí vyhru J.D. Dear Player,

We do not accept third-party payments. You must make deposits only from bank accounts, bank cards VISA/MasterCard, payment systems Skrill/NETELLER, or other payment methods that are registered in your own name. We have determined that you have used a third-party card for your deposits.

This time we have approved your cashout, however, we would like to warn you, if we determine that you have used it again, we will be forced to subtract your winnings. Please do not use third-party payments.

Best regards,

Casino Support Team

Hello,

As we can see, the cashout was approved and a warning regarding a third-party payment was issued.

Thank you.

Kind regards,

Playamo.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.