he player from Germany would like to obtain a GDPR report from the casino. We closed the complaint because the player stopped responding.
Platincasino - Player's request for GDPR wasn't processed.
Amount: ??
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello!
I applied for a GDPR from Platincasino on January 2nd, 2023!
Haven't received an answer until today, I last asked on January 15th, 2023 where my GDPR is, they said they have 30 days to do so!
The period of 30 days is long over and I have not received anything!!
The 30-day deadline was not met and the guidelines were therefore violated!
Automatic translation:
Public
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1 year ago
Dear bertandalmis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation. Could you please advise if your account in the casino is still accessible? Would you be able to provide more details about your request? What period did you request the report for?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
1 year ago
Translation
Yes, I still have an account there and I requested the GDPR on 01/02/2023!
Automatic translation:
Public
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1 year ago
Dear bertandalmis,
Could you please forward me any relevant communication between you and the casino regarding the issue to my email tomas@casino.guru? I'll await your reply.
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