The player from Germany submitted all the required documents to verify his identity, but the casino blocked his account. We rejected the complaint because the player didn't respond to our messages and questions.
Platincasino - Player had his account blocked.
Amount: €16,000
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
After I uploaded the required documents, I waited for the payment verification to be completed. One day after I uploaded the documents, my account was simply deactivated.
Automatic translation:
Public
Public
2 years ago
Dear Veprim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and indicate whether the disputed amount of €16,000 is currently being held by the casino?
Did the casino provide any explanation as to why your account has been blocked? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina
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