Planet 7 Casino - The player's withdrawal is delayed.

Hello LisaCash413,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Planet 7 Casino. I would like to ask you a few more question before we would move forward.

Did you use any new payment method since your last withdrawal? When was the last time the casino responded to you and what was it? Could you please advise if you have finished all the bonus requirements?

The possible reason for the delay might be a new payment method which needs to be verified or they are simply checking your bonus play if there was everything done by their terms and conditions.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Thanks for your response. I used same payment and did get through all play through requirements.

I spoke to an agent yesterday afternoon via chat, was the fourth time, agent I have had contact with via chat.

Same response that it would be sent up to appropiate to to be processed ASAP. I don,t have screenshots of messages through chat. If anything else is needed please let me know.

Thanks again for your help Nick

Hello again LisaCash413 and thank you for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you, Nick

Hello, LisaCash413,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Planet 7 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Planet 7 Casino Team, could you please state the reason why the player's withdrawal has not been processed yet and when can she expect the payment?

Thank you in advance for providing the information.

Thank you Branislav for help. Hopefully this can be resolved.I appreciate the help.

Greetings all,

I've reviewed the case and I'll see what I can do to get things moving for you LisaCash413.

We'll be in touch if anything else is required.

Best wishes,

Nick and Planet 7

Hello, Nick,

Thank you for your reply. Could you please let us know what is the approximate time to fully process the withdrawal? What is the reason for an unusually long withdrawal process?

Thank you Branislav for all your help with this. Hopefully will be resolved soon and answers for reason for such an unusual lengthy withdrawal time. Thank you Nick at Planet 7 for checking into this, look forward to hearing back from you soon.

Melissa,

LisaCash413

Greetings all,

Your withdrawal has been approved LisaCash413, we should be seeing that go out the door as a Bitcoin payment in the coming business days.

Let us know when it arrives!

Best,

Nick and Planet 7

Thank You for the update and help moving this forward Nick I Appreciate that.

Will Keep all informed as to when the payout is received.

LisaCash413

Dear LisaCash413,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Haven,t received as of yet, sure I will soon. Will let you know as soon as I do.

Thanks Branislov

LisaCash413

My deposit arrived today.

Thank you Branislov & Guru Team for all your help !!

Also thanks to Nick and Planet 7, you are my favorite casino. My only complaint would be it takes quite long to receive payouts and I do not understand why. I will continue to play at Planet 7 but I do have to be honest I have been checking other casinos for a faster payout to play also. It is hard to continue playing when you spend your budget and having to wait an extended period of time for your payout process.

Your promotions are Great, your play through requirements are very reasonable and I love the fact you offer many promos with NO Max Cash Out, so still lots of Love Here.

Thanks Again For Everyone involved.

LisaCash413

What great news! Thank you very much, LisaCash413, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Nick and Planet 7 Casino, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru