Planet 7 Casino - Player’s payout is delayed.

Hi

I won 15200 USD on March 17th(2024) and up until now got paid 3500 USD only.

Every time I ask them on Live Chat they're saying In should wait a bit more and now It's almost 2 months of not getting paid fully.

Hello james99henson,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Planet 7 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When did you receive the first payout? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi,

So,my account is verified since mid 2023

I did get deposit-bonus

Got the first payment within two weeks from the win or something like that

Last time I was in connection with the casino was yesterday(many times during the recent weeks)

Thanks

Hello james99henson,

Do I understand it correctly that the remaining withdrawals are still pending? Can you please forward a screenshot of them and a screenshot of the bonus you used (preferably it's terms)

Dear james99henson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.