Planet 7 Casino - Player’s winnings have been confiscated.

I never leave about $5 left in the game, but I did not receive my $10,000 win because I deposited with the $5 bonus amount left. Who leaves more than $5 to play? play like crazy

Dear Suk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward your bonus and deposit histories, along with any relevant communication, to petronela.k@casino.guru?

I have checked the general bonus terms and conditions, and this is what I found https://www.planet7casino.com/terms-conditions.php:

"The Player's account balance must be $5 or less in order to claim any promotion other than a deposit bonus."

Is this the exact rule that has been used to void your entire promotional winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Suk,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.