Planet 7 Casino - Player has experienced a technical glitch while playing.

After depositing $100 and playing for hours I hit a big jackpot on cash bandits at 50 spins at 10x then before the reals started spinning the game crashed. I tried to log back in and expected to continue where I Left off like most online casinos. I was no longer able to login I contacted Support each time they looked at my account they close the chat session now they’ve somehow banned me and sent it to email only. I will continue to pursue this but I cannot recommend planet7. It is a scam

Dear Roy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Roy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.