Planet 7 Casino - Player encounters errors during the verification process.

everytime i try to upload my documents i get a error ive tried multiple times everytime i click on "contact us" my browser page shuts down i have emailed my documents its been a couple days now and i havent recieved a reply i understand i need to make a deposit before withdrawing to verify my btc wallet but whats the point if customer service dont even get back to me....

Dear mjayare6,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Planet 7 Casino.

I checked the website from New Zealand and I experienced similar technical difficulties.

• Have you tried contacting help@planet7casino.com recently?
• Have you received any response from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

yes i have reached out to their email 3 days without a reply so far

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Share the emails the casino didn't respond to as well. I apologize for the inconvenience.

Dear mjayare6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i forwarded the email of the last and only email i ever got from them

Thank you very much, mjayare6, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi mjayare6,

I've just reviewed your case and will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Planet 7 Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if you have received documents from the player to verify their account?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear mjayare6, I have been informed by the casino representative that you claimed several free chips with no real money deposits in between. If you check the terms and conditions of the casino (https://www.planet7casino.com/terms-conditions.php), you will find the following information:

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

• Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

• The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip.

So the casino representative can assist you in verifying your documents, however, based on the above-mentioned rules, you won't be eligible for a withdrawal from free chips.

upon looking at my transaction history it appears to be true but from memory i just remember signing up with the no deposit chip and was so surprised i beat the wagering i hope they havent forged this transaction history to sly out of paying but if not i guess my memorys getting worse and i owe an apology for any frustration and wasted time and effort ive caused thanks for your help sorry for the inconvinience..

Dear, mjayare6. If you don't need any further assistance with this casino, this complaint will now be rejected.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia