PIWI247 Casino - Player’s account is frozen due to alleged account sharing.

Hello, i have some problem with piwi, i used it for a longer time and my friend use it too, my friend had a problem with her affiliate account and i suggested to her to write to the costumer service in the piwi247 page, but her phone was at home and she asked my phone so i LOGGED OUT from my piwi account and she wrote to the chat

After that somehow i got email about her problem, i wrote back its not my account

But after that they suspended my verificated account, they claimed i shared my account, but i dont, just i use my account, i said them i just gave my phone to a friend to write to the costumer service because her phone was not avaible and i was logged out but they dont even answer now

I hope we can solve this misunderstanding and i can get back the money

Dear Danikavago,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify if you have a regular player account or if you have an affiliate contract with this casino before we move forward with this complaint?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Danikavago,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.