The player from Germany is highly dissatisfied with the overall casino experience. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from Germany is highly dissatisfied with the overall casino experience. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from Germany is highly dissatisfied with the overall casino experience. After a closer examination, we ended up rejecting this complaint as unjustified.
Nothing won
don't keep promises
Vote for cashback in the lottery again
nothing is true is a fraudulent and customer deception platform
Please check that
Nichts gewonnen
halten Versprechungen nicht ein
wieder Lottery nach Cashback stimmen
nichts ist wahr ist eine betrügerische und Kundentäuschung Plattform
Bitte überprüfen Sie das
Dear Ibrahim,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Dear Ibrahim,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
I would be happy to send you the chat log, then you can take a look at what your employee says and whether it is customer-oriented or customer-friendly, and then tell me again that this platform reacts in a customer-friendly or customer-oriented manner
Ich kann Ihnen gerne mal das Chat-Protokoll zukommen lassen dann können Sie sich das mal anschauen was ihre Mitarbeiterin von sich gibt und ob das kundenorientiert oder kundenfreundlich ist und dann erzählen Sie mir noch einmal dass diese Plattform kundenfreundlich der kundenorientiert reagiert
I do apologize, but we don't handle complaints related to Customer Support quality. If you have any supporting evidence that something unfair is going on, please do not hesitate to contact us, otherwise, we will be forced to reject your complaint. Thank you in advance for your understanding.
I do apologize, but we don't handle complaints related to Customer Support quality. If you have any supporting evidence that something unfair is going on, please do not hesitate to contact us, otherwise, we will be forced to reject your complaint. Thank you in advance for your understanding.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.