Pin-Up Casino - Player’s withdrawal has been delayed.

Sir I widrawl my ammount many times they declined my widrawl every time and I talk to there agent they said wait for 72 hrs and my money struck what can I do now??

Dear Satyamsh1111,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested and confirm that your account has been fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Sir my problem is whenever I am widrawl my ammount they processing the process and in few hrs they declined my widrawl process and my account is fully verified

I am widrawl my ammount daily and ther daily declined it

Thank you very much for your reply. Could you please advise if you have accumulated your winnings with or without an active bonus?

Without active bonus sir

Thank you very much, Satyamsh1111, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Satyamsh1111,

I looked at your complaint and will do my best to help you. I would like to invite Pin-up Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Sir my problem is that

Whenever I try to widrawl my money through net banking the widrawl was successfully created but after few hrs they declined my widrawl

Hey Satyamsh1111,

I represent pin-up casino and i will assist you and hopefully the issue will be solved in no time.

Can you please communicate me the mail you used to register on our platform and your player's iD.

Well received, I will now look into the issue and get back to you as soon as I can.

We would like to ask the Pin-up Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I was told that the client was able to successfully withdraw the funds, please confirm

Sir complaint was resolved

Dear Satyamsh1111,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru