Pin-Up Casino - Player’s deposit has never been credited to his casino account.

I want to make a complaint that i recently deposited ₹7000 into my pinup account with debit card. The money was deducted from my bank account in the transaction and the transaction was successful. But I haven't received my balance in my pinup account yet. It is a huge money for me. Please resolve this issue

Dear rajabhinav2498,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear rajabhinav2498,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you so much for your time and effort. I want to say that my issue has been resolved.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rajabhinav2498, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru