Pin-Up Casino - Player’s deposit has never been credited to their casino account.

on 24 april 2022 ..i hd make a deposit in my pin up account and the transaction hd already debited my balance but till now it hd not credited to my acount ....i make this compaint along with evidence in my side the screenshot of the transaction ...

Dear andrewhoughton056 ,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider (PhonePe company) already? Ideally, they should be part of the investigation. Was this your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

ofcourse sir /madam i hve been deposit before but it never pending like this ....but this time only ...i hd been asking frm the agent and they told me that the financial department hd already forward my request to the payment provider ....but unfortunately its already 4 days thats y im confused ...about this process...and the agent always told me the same answer tht they are waiting for the answer from the payment provider..but im just confuse why its too late

sir /madam please if you can help me pls help me ...till now my balnce not credited...🙏

Could you please advise if you contacted your payment provider (PhonePe company) already? They need to be part of the investigation.

i already contact them with live chat

What was the outcome of that conversation, please?

they declared that the deposit has been failed ....so they told me to pls contact the bank branch to refund ur money

Perfect. Please keep me informed about any further developments regarding the refund.

but i dnt have any idea ...do the bank will automatically refund my money or i hve to contact them for the refund😐

Please contact your bank to make sure that no further information is required from you and keep me informed. Thank you for your cooperation.

Hello andrewhoughton056,

Have there been any developments since our last conversation, please? 

Dear andrewhoughton056,

Have you located your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.