The player from India had deposited 3000 INR and won 50000 INR, but his account was blocked due to alleged violations of terms and conditions, which prevented him from withdrawing his winnings. The player sought account reactivation and access to his winnings. The Complaints Team had attempted to gather more information from the player regarding the games played and the nature of the alleged violations. However, due to a lack of response from the player, the complaint could not be investigated further and was rejected.
Pin-Up Casino - Player’s account has been blocked, withholding winnings.
Amount: 50,000 INR
Pin-Up Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
I am deposit 3000rs and winning 50000rs and I am trying withdrawal my money but account blocked and term and conditions violence account locked reason close my account please unlock my account and withdrawal my money fast I am full kuch verify customer
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4 months ago
Dear Devgoria,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you played - slots, live casino, sports betting, etc.?
- Do I understand correctly that your account has been verified?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 months ago
I am winning slot game and live table game
Yes my account big winning and block my account
Bonus free spin winning and deposit amount then free spin winning bonus and iam full wegred bonus amount
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4 months ago
Thank you very much for your reply, Devgoria. Did the casino specify which rule(s) you breached? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
