Party Casino - Player’s attempts to close her account have been overlooked.

Dear casinoguru,

I was unaware that party casino was part of the same group as coral, Ladbrokes, cheeky bingo, foxy bingo and foxy games. These are all sites I am self excluded from. 

Therefore my account should have been blocked. This is why I am requesting a refund of deposits made minus withdrawals.

Regards,

Ruth

Dear rdrrfr,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that you've requested self-exclusion from this specific casino? Please forward your self-exclusion request to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I have emailed you, 😊

rdrrfr, thank you very much for your email. I am sorry, but the explanation from the casino is valid and some casinos are able to set self-exclusion only for a certain period of time. If your self-exclusion expired and you haven't requested a new self-exclusion at this casino directly, unfortunately, there is nothing we can do.

Ok, I also have a gamstop registration, which should have blocked my registration.

Thanks

Ruth, you had 3 other complaints in the past regarding the same issue - you created an account in the casino using different credentials than in your GAMSTOP registration. Based on the information you provided when creating this complaint I see that you used a different email address to register in this casino again. In all cases, you were instructed to contact GAMSTOP directly, and I will recommend it again:

https://www.gamstop.co.uk/

Unfortunately, after gathering all the necessary information I am forced to reject this case. If you do not agree with our decision, another option is to file an official complaint at ADR and/or licensing authority of the casino.