A player from Spain requested a €500 withdrawal, which was initially accepted. However, minutes later, the player's account was blocked due to an alleged self-exclusion that the player did not request. The casino is no longer responding to the player's enquiries, leaving €50 still in the account. The complaint was resolved as the player received his money from the casino.
PariPesa Casino - Player's account blocked and withdrawal delayed.
Amount: €500
PariPesa Casino
Safety Index:LowSafety Index
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4.8
PariPesa Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I requested a withdrawal of 500€.
At first, it showed as accepted, then minutes later my account was blocked allegedly due to self-exclusion, which I did not request. In the chat, they confirmed that the withdrawal had been approved, but three days later and after numerous emails and chats, no one responds to me anymore. They only tell me to send an email to block@paripesa.com, but that email never gets a response.
I also have another 50 euros in the account.
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1 year ago
Hello Jesusmndez,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PariPesa Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you ever request for self exclusion in any sister casino? When was the last time you spoke to the casino and what was it about?
In case the withdrawal has been requested only a few days ago, it will most likely arrive as it takes up to 14 days to process a payment.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
The account is verified. Verified just the same day I made the withdrawal. Hours before . At no time did I request self-exclusion. I have spoken to them every day through their support email but the response to my messages is only the day before yesterday: send your request to block@paripesa.com. and no one responds to that email. Yesterday they no longer respond, not even from support.
From the chat when I write it doesn't matter the question is always write to block@paripesa.com
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1 year ago
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I have tried to contact again and have obtained some more information but nothing has been clarified for me.
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1 year ago
rreading on twitter in your account there are dozens of people affected, this company is a scam where we can report
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1 year ago
new communication through Telegram confirming the winning bet and that the transfer has been in process for 5 days!! They don't want to pay!!
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1 year ago
Dear Jesusmndez,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
