The player from Germany had her No Deposit Bonus winnings cancelled without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Paradise 8 Casino - Player’s winnings have been cancelled.
Amount: €100
Paradise 8 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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11 months ago
Translation
Hello, I played at paradise 8 casino today with a no deposit bonus of €10. I have met the turnover requirement times 35. And you can only withdraw €100. I stuck to that. When I was writing to the woman, she suddenly left the chat, closed it and deleted it. And €10 from my account at paradise 8 was gone too. I had €100.11. And then only 90.11€. She deleted the chat that existed between us. Before I could take any screenshots. The requirements for the bonus were suddenly gone. I think it's a shame that these people do that.
When I wrote to them again, 2 women came into the chat and they left without answering.
Maybe they can help me.
Mfg Ramona S******
Edited by a Casino Guru admin
Automatic translation:
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11 months ago
Dear ramonasever,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if you have redeemed any free promotional offers from this casino previously? Was your account successfully verified in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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11 months ago
Translation
Hello, I didn't have myself verified, and it wasn't required either. It is indicated that it could be required for a payout or just like that.
I've played no deposit bonuses there several times, but have never won over €100.
The woman only wrote that you can only have the winnings paid out with the first 3 bonuses.. And after that there is the bonus only to have fun.
But I couldn't find anything where it says.
I also don't know why she deleted everything and deleted the €10 bonus from my winnings. Thought if I went from €90.11 back to €100 it might work. But not there either. I still have a little over €100 in credit in the casino.Before you could only play a small part of the machines.After I had fulfilled the conditions I can play all machines..Unfortunately they deleted everything, otherwise I would have sent them everything...I took a screenshot before they took away the €10 bonus again.
Many thanks for the quick response..
Greetings Ramona
Automatic translation:
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11 months ago
I have checked the general bonus terms and conditions and this is what I found (here):
6.12. A free bonus player (a player who plays only free bonuses, and didn't make a deposit yet) can withdraw winnings when playing his first three free bonuses on his account, during the first 30 days after account registration After three bonuses played or after 30 days since registration date, the funds received from a free bonus will be considered not cashable and will be deducted from the balance or from the withdrawal.
Could you please advise how many free bonuses you redeemed from the time you opened your casino account? Looking forward to hearing from you.
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11 months ago
Dear ramonasever,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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