Paradise 8 Casino - Player’s criticizing withdrawal limits.

Dear Portouefa1,

Thank you very much for submitting your complaint. I have checked terms and conditions, and this is what I found https://paradise8.com/terms.php:

"New players are allowed to withdraw €/£/AU$/$500 (R5,000) per day and €/£/AU$/$1,000 (R10,000) every 7 day period. Our highest VIP players are permitted to withdraw a maximum of €/£/AU$/$10,000 (R100,000) of their winnings per 7 day period at management's discretion."

Please understand, that we can’t penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions.

However, based on your description of events, it appears as you’re not a new player anymore and your withdrawal limits have been higher in the past. Could you please forward any relevant communication along with your cashier history to petronela.k@casino.guru?

Thank you in advance for your reply.

Best regards,

Petronela

Ok no worries they paid me today so it started up again with makes it ok

Thank you for helping

I'll check back next week with more information

Trying to upload screen shots but it's now working

Do you have a email

Thank you

Thank you very much, Portouefa1, for the update. You can forward relevant screenshots and communication to petronela.k@casino.guru.

Sent emails with screen shots haven't been able to cash out since March 3rd and it is supposed to be 1000 a week

Thank you for helping

Sent you another screen shot its been 10 days since I was able to cash out 500 really sad about this casino though it was a good one

Was able to withdraw 500 today

So last 500 was on March 3 and now another on March 13 that is really bad as you told me I'm not a new player and it should be 1000 every 7 days this way it will take forever to get my winnings

Thank you very much, Portouefa1, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Portouefa1,

I looked at your case and understand the situation. I will contact the casino and see if I can help speed things up. I would like to invite Paradise 8 Casino to the conversation to participate in the resolution of this complaint.

Hi everyone,

We are on track to pay this player's withdrawals.

As stated in our terms:

It is our goal to pay withdrawals within 1 and 7 business days. This time frame can vary due to processor availability but we will always do everything in our power to pay our players as fast as possible so you can get your winnings quickly and easily.

I will talk to our Finance Department so the pending withdrawal is processed soon.

Regarding the limits, we recently upgraded to a new cashier system and there are a few bugs to be fixed.

We have updated the limits for this player and there should be a limit of $1,000 allowed per week now.

Thank you for your understanding.

Paradise8 Management

Hi I really love playing in this casino they are amazing and the slots are awesome I even told 2 friends in New York and New Jersey about them and they love it. Hope everything goes smoothly from now on and I can cash out my 1000 a week.

My friends never had this issue because they are down thousands lol

PARADISE8.COM has always been great so maybe it was the cashier upgrade issue and I will continue saying good things about them because only had issues with them recently and I believe now it will be okay

Guru you guys are so professional and thank you so much for helping again

Thank you Guru and paradise

Gil Martins

Hi Portouefa1,

Can you please confirm to Casino Guru staff that your last pending withdrawal was approved and that you were able to request a new withdrawal today?

Thank you!

Paradise8 Management

They paid out 500 and then on the 15th I was able to withdraw 500 and can not withdraw more so it is a withdrawal Ike 7 to 10 days still at 500

Hi Portouefa1,

Our records show you requested 500 on the 13th (so when you tried on the 19th, only 6 days have passed). You had another request on 15th. So that is 1000 in a 7 day period.

After 7 full days have passed since your oldest withdrawal in this period, you should be allowed to request one more.

Thank you for your understanding.

Paradise8 Management

Hi yes it went threw thank you so much for helping you are awesome

Sorry for bothering now I understand have a thousand pending so looks good again

Thank you

Hi Portouefa1,

Now that you know how it works, can we consider the complaint resolved? You can reopen the complaint anytime should there any other problems occur.

Yes looks like my favorite casino is now complying again with the terms and conditions.

Maybe it was just a system upgrade problem

Thank you for helping once against for resolving my issues youbarevall so amazing

OK Portouefa1,

Thank you for your reply and for using the Casino Guru complaint resolution center. Don’t hesitate to contact us should any other problem occur.

Best regards

Peter