Paradise 8 Casino - Delayed withdrawal and lack of communication.

ZERO answers to emails. Have not heard a single word since I have requested the withdraw. The withdraw still shows pending on my account.

Hello angel47usa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Paradise 8 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

The withdraw was on a promo yes. I was just told to make a $10 deposit which I did. This was on 10/9. Am I verified? I have NO idea since I have NEVER received a response to ANY of my emails. I have NEVER spoken to a single person here. I remain ignored. Any other questions?

Hello angel47usa,

Aren't you able to submit your documents directly into your casino account in order to verify? Also could you please forward a screenshot of your pending withdrawal?

Not allowing me to send a simple screenshot. Says file too big

These people wont even answer their Live chat. The one time that they did, as soon as they heard my inquiry was about my withdraw they just stopped responding.

Hello angel47usa,

Please forward it to nikolas.b@casino.guru.

Still havnt been paid. we are now on the 5th week. Going on the 6th. They have responded a couple times telling me it is basically coming but still NOTHING. Am unable to send screenshot here still. Keeps telling me file too big but I assure you my Pending withdraw from 10/09 is still there

Hello. This case can now be closed. I received my payment today. It took almost 7 -8 weeks, but I got it. Not only did I get it but it was in its entirety. W/O fees which is the first time Ive seen this. I repeat. This case is closed

Dear angel47usa,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru