Pacific Spins Casino - Player with delayed payout and technical issue in casino.

It’s been nearly a month since I won $50 off of free spins, I sent my verification stuff in about five different times, they refuse to pay it out, answer emails or give any solutions in the chat. I know it’s only $50 but it’s the principal. What if I actually deposited and won a lot of money…. would they be doing this?!

I just want my little amount of bitcoin and if they’re not going to pay out-they shouldn’t be operating.

now it’s gotten to the point where the captcha won’t let me pass to the withdrawal screen, no matter how many times I enter the correct numbers it won’t work. What a joke.

Dear camanche25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if yu redeemed any free bonuses from this casino in the past?
• Was your account, including the payment method, successfully verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear camanche25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.