Pacific Spins Casino - Player’s withdrawal request has been delayed.

I been trying to withdrawal since last week Monday I even sent in my id and all they yet to respond or anything so I think they just collecting people's information like ordinary scammers do but they need to be shutdown immediately those are scammers!

Dear kjkevjones11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. Could you please advise if you accumulated your winnings with or without an active bonus?

However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

man yall just be taking up for these scammers i been waiting 3 weeks and still nobody sent me not one single email yet so you know yourself this bs so stop taking up for scammers its making this site look worst as it is!

Thank you very much, kjkevjones11, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello kjkevjones11,

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Pacific Spins Casino to join the conversation.

Dear Pacific Spins Casino,

Can you please provide more information on why was the player's withdrawal not processed yet?

Hello kjkevjones11,

We trust that you are well and safe.

We would like to inform you that your account has been reviewed and as we had the chance to see, your account was fully verified on September 18th. Also, as we can see, your balance was then set to your cashout limit of $50.00.

Unfortunately, it seems that you have decided to keep on playing with your balance and you have then lost all funds.

Please let us know if we can provide any additional information.

Sincerely,

Eric

Pacific Spins Management

Y'all scammers!!!!!

Thank you for your response and explanation, Eric / Pacific Spins Team.

Dear kjkevjones11,

I can agree with you that the communication from the casino team about your withdrawal could have been much better. As mentioned by the casino team, your account was fully verified on September 18th, and your balance was then set to your cashout limit of $50.00. We would ideally like to see the withdrawals processed the same day, however, this is not always possible due to several factors such as the licensing authority, geolocation, contracts with the payment providers, bank restrictions, and others, all of which have a major influence, so although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed, and this is not always in the "casino's hands." That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals.

Sadly, you have not done that, and you have decided to continue playing with your balance and have fairly lost it.

I'm afraid there is not much that can be done here anymore, as it was your sole decision to continue playing.

Please let me know if I can assist you with anything else.

man *** all yall scammers!!!!!!!!!!!!!!!!

*message edited by Guru Admin because of abusive language

Dear kjkevjones11,

I understand your not ideal user experience, but I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

Dear kjkevjones11,

Please let me know if we can consider the situation clarified and close this case as resolved or if you need any assistance with anything else.

I don't care close I don't trust y'all scammers anyway y'all just as bad as the scamming casinos y'all promote!

Dear kjkevjones11,

As mentioned above, I can agree with you that the communication from the casino team about your withdrawal could have been much better. We would ideally like to see the withdrawals processed the same day, however, this is not always possible due to several factors. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals.

Sadly, you have not done that, and you have decided to continue playing with your balance and have fairly lost it.

I'm afraid there is nothing that can be done here anymore, as it was your sole decision to continue playing.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint.

We are sorry We could not be of more help on this occasion. If you run into any issues with this or any other casino in the future, please do not hesitate to contact us.

Best regards,

Michal

Casino Guru