Pacific Spins Casino - Player's winnings are withheld due to alleged unauthorized game play.

After the free spins I received the email for I proceeded to win over $1000 and after the playthrough was complete I had almost $2000 then I got the fifty dollar max for winnings message and I am not arguing with that. I submitted my driver's license for identity verification and waited 9 days to get verified and then I got told that I get nothing because they say I played an unauthorized game! Maybe I did play to pass the days and kill time but wasn't until after playthrough and coupon was reversed on my transaction history. Needless to say I have been given excuse after excuse to avoid paying for the last time. I don't expect anything but I want to close them down to avoid this being done to more people

Dear slb2727,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pacific Spins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please specify which game you played in order to wager the bonus?

Could you please specify which bonus you redeemed and what were its specific bonus terms and conditions? Please share screenshots or a link to the bonus.

Could you please send me the communication you received from the casino regarding the breach of this rule?

My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear slb2727,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.