HomeComplaintsPacific Spins Casino - Player is restricted in casino interface and communication.

Pacific Spins Casino - Player is restricted in casino interface and communication.

Amount: $50

Pacific Spins Casino
Safety Index:Above average
Submitted: 09 Feb 2024 | Case closed : 25 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Indiana was unable to view the withdrawal section of Pacific Spins Casino due to restrictions, and couldn't communicate with them as access to the email account was no longer available. In response, we asked for further details about her account verification status, casino balance, and communication with the casino. However, the player did not respond to our inquiries. As a result, we were unable to investigate further and the complaint was rejected.

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4 months ago

It is telling me I am restricted from viewing the withdrawal part of the cashier and it is not letting me chat with anybody online and I no longer have access to my email so I’m not able to get a hold of anybody at Pacific spins Casino

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4 months ago

Hello 4tp8wcndcw,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pacific Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much is your current casino balance? What do you mean by no access to your own e-mail? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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4 months ago

Dear 4tp8wcndcw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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