The player from Pennsylvania had initially raised a complaint about a delay in withdrawal from an online casino. However, the issue had been due to the casino's standard processing time and unfinished KYC verification. After the casino had completed her verification, she had received her withdrawal promptly. The player had expressed satisfaction with the casino's customer service and had recommended the casino. As a result, the complaint had been marked as 'resolved' by our team.
Pacific Spins Casino - Player claims that payment has been delayed.
Amount: $50
Pacific Spins Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
new signup..I made 2 deposits..used free spin promo..cash out $50 max…there is no verification page to submit..on sight..withdrawals restricted…No verification links or mention on sight..spoke to someone in chat where they gave me a email to submit my verification documents..no ticket received back about my email..nothing..offers 24 support..but there customer service is poor…and no verification form..next to withdrawal section…waiting delayed…verification!
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1 year ago
Dear debic20,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Yes right after they verified me ..and I received my withdrawal ..customer service was good I recommend the casino …verification takes few days ..and they pay out prompt..no complaints with this casino 👏👌👍 once verified payouts are instant! Thank you
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1 year ago
Dear debic20,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
