Pacific Spins Casino - Player accuses the casino of confiscating his winnings.

Pacific Spins Online Casino: Total Scam!

This is kind of a funny and strange one but that doesn't surprise me a bit. I have been mainly auditing the online casinos for a while now and pretty much across the board, literally every one of them has consisted of fraudulent, rigged gaming and just completely impossible to win. Until today.

I started with free spins given as a sign up bonus and was pretty underwhelming. I think that 50 of them paid $12 or so. Then I kept playing the same game with the $12 and actually hit for like $90 and then again and suddenly was up to $177. Now the $12 started me with an absolutely outrageous $600 or so of playthrough in order to withdraw a pretty lame $100 max. But whatever it's worth a try as I was actually finding the gaming on this site enjoyable.

After passing the playthrough mark I was around $102 and go to withdraw and wouldn't you know it. Find a brick wall with dead end links to contact support , chat and the only legit route is to an abnormally useless chatbot. No live chat. Only an email. So I fire away and actually get a quick response from "Joey". Stating that I'm in violation of having more than one account which is a lie. Why would you allow for more than one account to be made? Either way I don't see how it could be my own fault if your site allows people to make more than one account then guess what's going to happen. Anyway, this guy wiped my account clean. Stole all the money and says to make a deposit and then I can get a new Freeplay issued. Nope I'm good. Something tells me Joey does this on the regular and the obvious dead ends on the sites path to make a withdrawal are obvious signs that they do not pay out any withdrawals. Either way I wouldn't deposit Joey's mother's money into this scam casino site. Well okay I might deposit Joey's mom's money in there just for laughs.

Verdict:

PACIFIC SPINS - TOTAL SCAM

REASON: BLATANT THEFT OF ACTUAL FUNDS OWNED BY ME. THIS MIGHT ACTUALLY BE THEFT THAT CARRIES PENALTY. IM FILING AT IC3 AFTER THIS UPDATE AND WILL UPDATE HERE AGAIN WITH THE OUTCOME BECAUSE THIS IS KIND OF EFFED UP IN MY OPINION. THE FUNDS IN MY ACCOUNT ARE MINE. BY JOEY JUST REACHING IN THERE AND TAKING THEM MAKES IT SEEM LIKE 1. THOSE FUNDS ARE NOT REAL OR DONT EXIST AS ACTUAL LEGAL TENDER WHICH IS RED FLAG FOR LEGITIMACY OR 2. JOEY IS GUILTY OF LARCENY OF AROUND $102. WE SHALL SEE IM INTERESTED TO FIND OUT BC IF THOSE ARE NOT REAL LEGAL TENDER THEN WE MAY BE ON TO SOMETHING ELSE REGARDING THESE ONLINE GAMBLING SITES. LIKE THEM NOT BEING GAMBLING SITES AT ALL.... WILL UPDATE SOON IN THE MEANTIME DONT GIVE THESE THIEVES YOUR MONEY. ESPECIALLY PACIFIC SPINS BECAUSE THEY DEFINITELY ARE NOT GIVING IT BACKMM

Date of experience: May 20, 2024

Dear erikjonvan, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you passed the KYC verification?

Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear erikjonvan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.