Ozwin Casino - Player’s struggling to receive his winnings due to unfinished KYC verification.

I were registred in oz win casino get 15 aud no deposit bonus and follownterm and condition i were qon 400 uad when waggering requirements finished 180 show my accoynt in ozwin as a withdrawable money when i submitted mt documents include oan card bank sttements and form of their casino (i send these documents to all casino and they approved without doubt) but this casino ask more documents so i sent driving license and another adhar card id also skrill accoymt id 7 days comleted i sent so many mail and and so many chat they replied you wil get replay in some few days but 7 days completed i m strugglimg to verify my account pleas help me to got my winnimg date 28 july submitted forms and and 1 set of documents 1 august he send me mails anither documents so i send him her but no relay till date please help me

I were singup this casino from your link

Dear Nimesh,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand it correctly, that you are now waiting for a confirmation about successful verification? If yes, please understand that the casino has to check your documents and your gaming activity. The KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. I am afraid you will have to go through this process and fully cooperate with the casino if you want to get your winnings.

Because it may take longer to fully review all documents, we advise players to be patient and wait at least 14 days before submitting complaints.

If your account isn’t successfully verified by this time period, we will intervene. Please keep me updated if the casino sends you any message, or if there is anything new regarding your problem.

Let me know if I misunderstood something. Looking forward to hearing from you.

Best regards,

Kristina

Ok thanks i m waiting

They aee scammees i sent bunch of documents with selfie and withoutnselfie my pan card driving license bank sttement sbank card adhar card virth certificate school living certificate they want more docuemnts they not pay plz balcklisted their caisno so orher player cant be on their trapped

You told me aboit 14 dyaa winningmy bet is not ore then 0.60 usd that not metter they dinr verify my acxount isent all docuemts and i have 50 up casino acxoumt verify with only 3 documents thisbis fieat casino i sent over 10 documents and they want more or they tild me you nevee get winning if not sent documenta

I SENT OVER 12 DOCUMENTS NOW I HAVE 50 UP CASINOS ACCOUNT THEY VERIFIED MY ACCOUNT WITH OUT WORRIES BUT HERE TO STRUGGLE FOR VERIFY 12 DAY TOTAL NOW STILL NO VERIFY PLEASE DON'T RECOMAND THIS CASINO THIS IS SCAM PAN CARD,BANK STATEMENTS,BITHCERTI,SCHOOL LIVING CERTI,VOTING(ELECTION CARD),DRIVING LICNESE but still need more documwents how can i sent i have all docements i had sent to them i have many casino account but struggling here for withdraw winnig

Nimesh, are you sure you sent all the documents in a sufficient quality? Sometimes casinos ask you to send the same (or additional) documents again if they are smudged, some corners of ID are cut off, or details aren't clearly visible.

yes i have sent 12 up docuements 1 set 28 july second set 1 august 3rd set 7 august today almost 15 days sent firest set of documents but still not verified pan card,clearly visible,bank statements and bank card its enough for veriication as a photo id,adress,and payments proof

but isent adhar card,driving license,birthcertificate,school living certificate,and election card only driving license is old so photo is blurry but insted off is ent more 4 documents but last talk yesterday they told me you will get updte by friday means 20 days over what should i do now?

Would you be so kind and wait until Friday? If there isn't anything new until then, we will try to get in touch with the casino to find out what is going on.

Please underdtand already 15 days passed and you know thats wenough for verification and this is huge delayed i dont break any term and condition please contact him so atleast they will verify my account on friday otherwise they passed more time so take 1 month

Thank you very much Nimesh for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Nimesh,

I looked at your complaint and will do my best to help you. I would like to invite OZcasino into this conversation. Can you specify where is the problem with player’s verification process, please?

I sent too many ids i habe 50 up casino account all id i had sent but thry ask more docuemtd i hve sent clear picture of pan card bak staetment and bank card but they ask more so i sent more 8 docuemtd bit still not vrrified todat 15 days complted no satisfied answer

Sorry for the delay on this, we don't have any pending withdrawals or I must have missed this one, I also don't see any emails to support either.. what is the email address that was used to register? Thanks

Actually this is not for us.. we don't operate in Australia, we don't offer 15AUD bonus, and we are not called OZWIN Casino either..

Thanks

Ozzy

Ozwin casino not oz casino

I looked at your complaint and will do my best to help you. I would like to invite OZwin Casino into this conversation. Can you specify where is the problem with player’s verification process, please?

I were sent 12 documents 28 july with clear picture hilding id and their form but they rejext so i were sent another docuements 1 august then 7 august and struggle for verification today date 13 august almost 17 days 3 week no verify my account i have 50 up verified casino account sent that documents which i sent here i mean ozwin bit they ask more n more how this happen please help me

Thanks

We would like to ask the OZwin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.