The player from Mexico experienced issues with withdrawing money from the casino, as the platform did not permit any withdrawals. The Complaints Team attempted to gather more information by asking specific questions regarding previous withdrawals and KYC verification. However, due to the player's lack of response, the investigation could not proceed, leading to the rejection of the complaint.
Owl.Games Casino - Player is unable to make withdrawals.
Amount: Mex$3,000
Owl.Games Casino
Safety Index:Above averageSafety Index
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7.7
Owl.Games Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
yesterday
Public
Public
2 weeks ago
Translation
It does not allow me to make withdrawals.
Automatic translation:
Public
Public
2 weeks ago
Dear gatoss049,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
