HomeComplaintsOtto Casino - Games are not working correctly.

Otto Casino - Games are not working correctly.

Amount: €9,999

Otto Casino
Safety Index:Very high
Submitted: 28 Dec 2021 | Case closed : 19 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Finland claims the games run faster in certain hours of the day. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

The casino boosts the games at night time, the games run faster and although the instant game has often been turned off, by some miracle it always goes on at night time and especially on weekends the boosts are in full swing.

Automatic translation:
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2 years ago

Dear Jaakko,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please understand that this is not how casinos work. Casinos have no influence on how fast games run, and this issue is most likely caused by your internet connection. Unfortunately, this is not something we could help you with, since it is close to impossible to prove that this is intentional, and we cannot punish the casino solely based on the experience of one player.

Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

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2 years ago

Dear Jaakko,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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