The player from Finland claims the games run faster in certain hours of the day. We rejected the complaint because the player didn't respond to our messages and questions.
Otto Casino - Games are not working correctly.
Amount: €9,999
Otto Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The casino boosts the games at night time, the games run faster and although the instant game has often been turned off, by some miracle it always goes on at night time and especially on weekends the boosts are in full swing.
Automatic translation:
Public
Public
2 years ago
Dear Jaakko,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Please understand that this is not how casinos work. Casinos have no influence on how fast games run, and this issue is most likely caused by your internet connection. Unfortunately, this is not something we could help you with, since it is close to impossible to prove that this is intentional, and we cannot punish the casino solely based on the experience of one player.
Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
