HomeComplaintsOne Casino - Player has been accused of opening multiple accounts.

One Casino - Player has been accused of opening multiple accounts.

Amount: €601.55

One Casino
Safety Index:High
Submitted: 08 Aug 2020 | Case closed : 26 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany has been accused of opening multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

file

Since I didn't know anymore or I didn't create a second account

Automatic translation:
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4 years ago

Dear Marco,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours? Do I understand it correctly that your bonus winnings have been voided?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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4 years ago
Translation

The possibility exists but I am of the opinion that the system should have noticed it, but I used my email address, which is what I am ..... I also wonder whether the other alleged account was also confirmed

Edited
Automatic translation:
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4 years ago

Hello Marco,

Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal.

Do I understand it correctly that your bonus winnings have been voided?

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4 years ago

Dear Marco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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