The player from Germany has requested a withdrawal in November. It hasn’t been processed yet. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 161
Amount: €900
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have been waiting since November 16. on my money again and again it takes takes takes.
Automatic translation:
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2 years ago
Dear Liam2401,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that this is your second complaint about this casino and about the same issue. Do I understand correctly that this one is regarding another issue/withdrawal?
If yes, would you be so kind and advise if your previous complaint has been resolved?
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Thank you very much, Liam2401, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying.
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2 years ago
Hello Liam2401!
I will take care of your complaint from now on. I’ll try to contact the Ocean Breeze Casino representative and ask them for help to resolve your withdrawal issue.
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2 years ago
Hello,
The casino is unresponsive so far. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear Liam2401,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’. I understand this isn't a satisfactory solution to your issue.
Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
