The player from Greece claims their winnings were confiscated. The casino only refunded their deposit. We were forced to reject this complaint because the player and his father both played from the same device and used no deposit bonuses.
Novibet Casino - Player's winnings have been confiscated.
Amount: €700
Novibet Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
hello, I played like every day the gold chips on novibet, I won 15 euros and I made 1000 euros in the space of 2 days. chance to play the donated chips and if he wins they will block him without even paying me because they told me that all the money was taken away and only a deposit of 10 euros was returned.. this is theft and bullshit...
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2 years ago
Dear anth1968,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not completely sure I understand what happened. Do I understand correctly that the casino confiscated all your winnings? Have you accumulated your winnings with or without an active bonus?
Have you received any explanation from the casino regarding this situation?
Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
hello, so I play the offers on novibet in my identified account, I have never made a deposit and the day before from the offer I won 15 euros in gold tokens, which I then made into 1000 euros...in the process I withdrew 700, while I had previously made a deposit 10 euros for my card to go through the system....they blocked my account because they told me that I violated some conditions 5.1 5.2.3 and general offers 13 14 17...for what reason do they allow me to play the offers while not they let me win..that is, they make fun of me normally, I won 1000 euros and they blocked me and they don't pay me...this doesn't make sense and I'm begging you to help me...I also want to mention that I didn't play from the device because it is late and I usually played from my boyfriend, so I don't know how it affected their decision not to pay me and to block me...this has happened and I feel that I have been cheated
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2 years ago
Translation
The winnings were not from any active bonus, they were from the free chips he gives for the casino every day which do not have a turnover requirement and from them I won 15 euros which I made about 1100 and as soon as I withdrew 700 after a while the M code blocked and they told me that I can't take the money
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2 years ago
Thank you for your reply, anth1968. Does your boyfriend also have an active account at this casino? Do I understand correctly that you played using his device?
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2 years ago
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Yes he has an account and we live in the same house basically and I played from his device...
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2 years ago
Could you please advise if you both played with No Deposit bonuses (free chips)?
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2 years ago
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But we both generally play those free chips
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2 years ago
I am sorry, anth1968, but two people playing from one device is prohibited by the vast majority of casinos. The casino is not able to detect precisely who was playing and when, and unfortunately, in this case, when both of you used no deposit bonuses, we cannot support you further. We would really like to help, but it is impossible for us this time.
I can only recommend that you both always play from your own devices to avoid situations like this in the future.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
