The player from Germany is asking for a deposit refund, because the casino stopped accepting players from his country after he lost. We rejected the complaint because the player didn't respond to our messages and questions.
Novibet Casino - Player is inquiring help.
Amount: €5,000
Novibet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Novibet Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
Hi there,
I recently gambled away € 5000 at novibet and suddenly this provider is no longer available in Germany. I am addicted to gambling and incapable of doing business. I had hoped novibet would agree to an out-of-court settlement, unfortunately no result. Maybe you can still help.
Automatic translation:
Public
Public
3 years ago
Dear Psicho,
Thank you very much for submitting your complaint. I apologize, but I'm afraid I don't understand what kind of help you expect from us. Please could you elaborate? Are you asking for a deposit refund?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
3 years ago
Dear Psicho,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
3 years ago
Translation
Hi there,
Yes, I hope to get my losses reimbursed. The fact that you can no longer access the novibet website from Germany proves a lot. Shortly before that, I gambled away € 5,000 there.
Automatic translation:
Public
Public
3 years ago
Thank you for your reply, Psicho. Did you inform the casino about your gambling problem before making deposits?
Public
Public
3 years ago
Translation
Hello, no I don't. I think I'll get my lawyer on. I don't think you can or will help.
Automatic translation:
Public
Public
3 years ago
I am sorry, Psicho, but I don't see any valid reason as to why the casino should refund your deposits. Casinos can stop providing their services in any country at any point of their existence (as long as they don't confiscate balances of active players) and the casino wasn't aware of your gambling problem, so we cannot proceed with this case as failed self-exclusion. If there is any additional information I have overlooked, please forward it to me, otherwise, I am afraid that I will be forced to reject this complaint.
