NonStop Casino - Player's winnings have been confiscated.

Nonstop casino basically Iv join this casino I deposit £200 I lost then I deposit £500 with this £500 total I won on live roulette table £8900 in full total then I withdraw £1400 what took me 15 days because of this company u can’t withdraw more then £500 each time after that I was left with £7500 just before I try to withdraw more suddenly the company refuse to pay my £7500 and stole all my money saying I didn’t follow the terms and conditions simple this is a fraud company what doesn’t want to pay ur winnings please 100% I want to warm any customer before joining this nonstop casino will steal ur money please don’t get scam like the way I did I been trying and trying there keep ignoring me email I give this company a 0 rate date 28/03/2024

Dear Islam1234,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Has the casino specified which rules you allegedly broke? Have you received any email from the casino regarding canceling your winnings?

Could you please advise if you passed the full KYC verification?

Are you able to access your account or has the casino blocked you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Islam,

Thank you for contacting Nonstopcasino's Risk Payments Team. 

We would like to inform you that your latest withdrawal will be processed but the other winnings have been deducted due to the violation of the term 9.11

9.11 Company reserves the right to withhold any withdrawal request, which includes to remove all bonuses or winnings in the case of Irregular Play in case of the followings:

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play.

Kind regards,

Risk Payments Team. This is not the case what there trying to say there could have said this when my balance was low as £1000 or £2000 or £3000 but no there carried on letting me play when I reached £7500 more then all this started with out and email or warning suddenly all the money disappeared from my account I understand about there rules but why take my money

Just a note my account was fully verified also before I started the game I didn’t want any bonus from casino that’s a good start because I played with my real money deposit. Also when u reach out to the support team there keep ignoring me the whole casino is ignoring all my emails when my balance was as low no warning no sign no email or could have stoped me playing but no I carried on playing for over weeks when I reached £8900 I started to withdraw 1 by 1 what takes ages suddenly when I reached £1400 then the rest disappeared from my account £7500 is a lot of money

Thank you very much, Islam1234, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

veronika thanks very much for ur help latest update there still not blocked my account but every of my email is getting ignored by kycnonstop casino it’s just that there simply stole all my winning what I don’t understand is when my Balance was low as £1000 there could have email me saying about term and condition but instead there let me carry on playing till I reach high and decided to withdraw then the problem all stated please can u help me solve the problem with this company very frustrated £7500 is a lot of money to let go

Hello Islam1234,

I'm Michal and I have taken over your complaint. I have reviewed your case and just so you know, the casino has indeed this rule in their terms and conditions:

COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

9.11 Company reserves the right to withhold any withdrawal request, which includes to remove all bonuses or winnings in the case of Irregular Play in case of the followings:

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play. Including purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit.

Placing wagers that are 30% or more than the value of the bonus (the smallest one among them) currently in play within the bonus wagering requirements are fulfilled.

Placing total bets equal to or greater than 30% of the value of the smallest Cashback Bonus currently in play.

Purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit or bonus (the smallest one among them) currently in play.

I can agree with you that ideally the max bet rule should be enforced automatically by the system, but sadly, this is not yet an industry-standard in all casinos. That's why it is strongly recommended to read the terms and conditions before starting to play to avoid disappointment like this. As you mentioned, you have received part of your winnings. It is quite common for the casino team to engage in a gameplay check once a withdrawal is submitted and once the winnings reach beyond a certain amount (mostly this limit is around 500 GBP, EUR, USD, etc.), so it is only at this time that any inconsistencies are discovered.

Have you played with an active bonus? Can you please forward me (michal.k@casino.guru) all the communication between you and the casino team?

Well I understand about the terms and condition no problem I also understand about Bonus and  30% of the value of the smallest deposit that’s all fine what’s consern me why take my money steal my money £7500 total I deposit £700 total I cashed out £1400 am sure half of that money was a higher bet see the problem is there let withdraw little then stopped the rest

Today suddenly nonstop casino blocked my account because 100% there know it’s there fault £7500 is a big amount for a small

casino to lose all I want all uk 🇬🇧 customers please please don’t be scammed like me when I join any casino online Iv never used any free bonus or want any extra free because I Know it creates problem later

Dear Islam1234, 

I understand your concerns, but as I already mentioned, it is a common practice within the industry for the casino team to conduct a gameplay check following the submission of a withdrawal request, particularly when winnings exceed a certain threshold, so it is only at this time that any inconsistencies or irregularities are discovered.

Nevertheless, I would still prefer to allow the casino team to respond and provide clarification regarding their actions. Hopefully, we can find a resolution to the situation.

Sorry can u please read my messages clear there have blocked me paid my winning a little as £1400 then £7500 stole my money not paying the rest far as I know I want to make sure all British players be aware of this casino the casino is not responding to me anymore as tried many times just ignoring me

Dear Islam,

Thank you for contacting Nonstopcasino's Risk Payments Team. 

The decision of our relevant department is final.

Thank you for your cooperation.

Kind regards,

Risk Payments Team

This was final email from them it means clear there don’t want to pay my rest £7500

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi good morning I’ll give u 100% nonstop casino won’t respond because there know there was wrong there did not pay my winnings total of £7500 what was stolen from me from my account there don’t even repli to my email and closed my account all I want all uk 🇬🇧 players please be aware of this small online casino who

can’t Ford to pay out high rollers very very disappointed with nonstop casino 100% it’s a fraud casino

Dear Islam1234,

Regrettably, I have yet to receive a response from NonStop Casino. Although there is still time for them to reply, I will persist in my efforts to contact their casino team. However, given their recent lack of cooperation with complaints on our forum, and their very low safety index rating the likelihood of a favorable resolution to your complaint appears uncertain.

Hi this is there email no response from them after stealing my £7500. support@nonstopcasino.co. Still no response from them all am asking all my uk 🇬🇧 players high rollers like my self please dont be scammed like me very very disappointed with this nonstop casino what doesn’t pay up but very good taking all the deposit . my account was 100% fully verified just taken all my winnings

Dear Islam1234,

I have tried to contact the casino repeatedly, but as expected, I have not received a response back at all. I’m afraid there is not much that can be achieved without cooperation from the casino side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help change the casino's approach and this unresolved complaint will be used as a warning to other players that the casino might confiscate winnings without sufficient explanation. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Since the casino doesn't hold a valid license and doesn't utilize any Alternative Dispute Resolution (ADR) services, there's no gaming authority to approach, leaving us with no further avenues for action. I would advise selecting casinos in the future based on their reviews and ratings to steer clear of such situations.

I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru