The player's account got blocked during verification process. The complaint was resolved as the player got verified and account got reopen.
Nomini Casino - The player's account got blocked.
Amount: €1,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello. I registered at the nomini casino recently, I made some deposits and everything was normal. However, I got some winnings (no bonus), and I asked for the withdrawal and I asked through the live chat where I could send the documents to withdraw 1000 euros .responded that in principle there would be no need for documents.
However, the next day they sent an email confirming that the withdrawal was being processed and that I would receive my withdrawal shortly.
Then, they sent an email saying that I needed to send personal documents for verification, and after some difficulties and a lot of bureaucracy to deliver my documents, I received another email saying that it was delivered to the financial department and that I would then have to hope it will all be resolved soon.
However, I decide to go to the casino website again and to my surprise that the account is closed, not being able to access it.
After this situation, and asking for information by email, they never answered me again, after several attempts and messages, they just didn't answer me and they don't answer me. There is also a situation, which probably could have caused a problem, because when I registered at the casino, I did it in Ireland, which is currently where I live, through an Internet connection at my house. After depositing, playing and winning some money, I asked to withdraw, always using the same internet connection. The next day, through my mobile internet, after visiting some sites that are blocked on my phone number (phone number ), had the vpn on and forgot to turn it off, and visited the nomini casino in the meantime. That's why they also sent me emails telling me to avoid using the vpn because it would be against casino rules. But it's worth remembering that from registering at the casino to the withdrawal request, everything was done on the same internet connection I have at my home in Ireland. I would like the casino guru to help me as they have done before to try to unblock this situation, because it was through the rating that you gave on your site, which is as perfect, and I honestly feel. there's nothing perfect.
I am waiting for your opinion.
Automatic translation:
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2 years ago
Hello Bufalo42,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may sometimes block your access to your account until the whole process is finished. Also please note that as long as you did not have any additional advantage in the casino by using VPN, it shouldn't be a reason for the casino not to pay you out any balance you have there.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Good Morning. The process started on Tuesday, September 6th, the day after I requested the withdrawal on Monday, the 5th. I sent my citizen card through a link that the casino sent me by email, and also several documents for address verification, such as bank statements and other related papers to confirm my address here in Ireland. They asked for more documents with the full name, but I didn't have one with my current address, but I sent another one, a government document with the name complete, but with my old address, also in Ireland. The next day, I entered the casino and forgot that I had the vpn on, and I played for a while, but I didn't get any winnings, I even spent my balance that had approx. 400 euros, but this was the day after I asked for the withdrawal.on wednesday, i wanted to log into the account and it was closed. verified or not.
Automatic translation:
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2 years ago
Just to inform that today I receive an email from nomini confirm that the account is verified and another email telling me that the withdrawal was going be processed.
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2 years ago
Hello Bufalo42,
Great news. Do you wish to keep the complaint open until you receive the money or do you wish to close it?
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2 years ago
Dear Bufalo42,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
